Assistant Relationship Support Manager I

HSBC Holdings plc; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

HSBC Holdings plc in Hong Kong is seeking an Assistant Relationship Support Manager I to join the Relationship Service Management (RSM) team. You will serve as the primary service contact for Commercial Business Banking clients, delivering responsive, high-quality support and strong governance.

You will coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end, manage risk returns and MI, and contribute to process improvements to enhance

Qualifications

• Experience with bank operating systems such as Customer Relationship Management System, OBS MWS, Connecto.
• Fluent in English, Cantonese and Putonghua.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Serve as a key contact point for BB clients, ensuring timely and high-quality resolution of enquiries and requests.
• Deliver efficient operational support, client relationships and servicing requests.
• Coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end.
• Manage credit risk returns and MI, including limit excess, exception reporting, and follow-ups on outstanding items.
• Validate outputs for relationship management teams to ensure regulatory compliance and quality.
• Contribute to process improvements and implement controls to reduce risk and improve turnaround times.

Skills

Customer service

Communication

Interpersonal

Analytical

Problem solving

Tools

CRM system

OBS MWS

Connecto

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We are currently seeking a high calibre professional to join our team as Assistant Relationship Support Manager I

In this role you will:

As a member of Relationship Service Management ("RSM") team, Assistant Relationship Support Manager I serves as the primary service contact for Commercial Business Banking clients, delivering responsive, high-quality support and strong operational governance.

Client service & relationship support

• Serve as a key contact point for BB clients, ensuring timely and high-quality resolution of enquiries and requests.


• Deliver efficient operational support, client relationships and servicing requests.


• Co-ordinate with internal & external stakeholders to progress credit and account servicing requests end-to-end.


• Manage credit risk returns and MI, including limit excess, exception reporting, and follow-ups on outstanding items.

Quality assurance & operational excellence

• Validate service and operational outputs for relationship management teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal requirements.


• Consolidate checking results and provide clear reporting to ensure quality performance and compliance monitoring.


• Contribute to process improvements and implement controls to reduce risk, improve turnaround times and enhance clients’ experience.


• Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency.

To be successful you will need:

• Strong understanding of general banking products and services, with experience using bank operating systems like Customer Relationship Management System, OBS MWS, Connecto.


• Knowledge of credit assessment, credit operations, approval processes and security documentation (preferred, not essential).


• Customer-focused, with strong interpersonal and communication skills.


• Self-motivated, analytical and solutions oriented.


• Fluent in spoken and written English, Cantonese and Putonghua.


• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count.We take pride in providing a workplace that fosters continuous professional development, flexibleworking and opportunities to grow within an inclusive and diverse environment. Personal data held bythe Bank relating to employment applications will be used in accordance with our Privacy Statement,which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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