Relationship Service Manager - Transformation & Operations Lead

HSBC Holdings plc; Hong Kong; On-site; HKD 650,000 - 1,100,000; Full time

Job summary

Hang Seng Bank is seeking a Relationship Service Manager in Central, Hong Kong Island. The role focuses on supporting relationship management, lending operations, and process improvements to enhance efficiency and risk controls.

The candidate will collaborate across teams, manage projects, and ensure regulatory compliance, with fluency in Cantonese, Mandarin and English. Senior level experience preferred in banking environments.

Qualifications

• University degree as listed in requirements.
• Minimum 5 years' experience in relationship management support or credit service in banking.
• Fluency in Cantonese, Mandarin and English; strong analytical skills.

Responsibilities

• Support transformation projects and streamline initiatives for Relationship Management Department.
• Review end-to-end lending processes to improve efficiency and control risk.
• Collaborate with business and operations to deliver streamlined platform rollouts.
• Represent the department to gather user requirements and feedback for systems.
• Organize briefings to share new initiatives, workflows and findings.
• Evaluate effectiveness of controls and identify improvement areas.
• Strengthen internal controls and compliance with regulatory requirements.
• Provide centralized governance through reporting and management information.
• Support development of Commercial Banking as directed by line manager.

Skills

Relationship building

Multilingual (Cantonese, Mandarin, and

Education

University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis

Tools

MS Office / Excel

Job description

Hang Seng Bank is seeking a Relationship Service Manager in Central, Hong Kong Island. The role focuses on supporting relationship management, lending operations, and process improvements to enhance efficiency and risk controls.

The candidate will collaborate across teams, manage projects, and ensure regulatory compliance, with fluency in Cantonese, Mandarin and English. Senior level experience preferred in banking environments.