Banking Customer Experience Specialist

DBS Bank Ltd; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking a Customer Service role within Group Operations. You will handle client inquiries via phone, email, and chat, assist with banking transactions, and ensure accurate record-keeping.

The position requires strong communication and a client-focused mindset. You will collaborate with cross-functional teams to deliver seamless service, adhere to regulatory requirements, and continuously update product knowledge to provide up-to-date information to clients.

Qualifications

• Minimum 1-2 years of experience in customer service or contact center roles.
• Experience in banking or financial services is preferred.
• Strong communication and interpersonal skills for interacting with diverse clients.

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Assist clients with banking inquiries, transactions, and account-related matters.
• Identify client needs and offer appropriate solutions and recommendations.
• Maintain accurate records of client interactions and transactions.
• Collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.
• Continuously enhance product knowledge to give accurate information to clients.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Customer service

Communication skills

CRM software

Tools

CRM systems

Job description

DBS Bank Ltd in Hong Kong is seeking a Customer Service role within Group Operations. You will handle client inquiries via phone, email, and chat, assist with banking transactions, and ensure accurate record-keeping.

The position requires strong communication and a client-focused mindset. You will collaborate with cross-functional teams to deliver seamless service, adhere to regulatory requirements, and continuously update product knowledge to provide up-to-date information to clients.