Banking Contact Centre Customer Experience Specialist

DBS Bank Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking a Customer Service professional for the Technology and Operations function. You will provide outstanding client support, handle inquiries and complaints, and work with cross-functional teams to ensure service excellence from Two Harbour Square.

The role requires at least 3 years in customer service, strong communication and problem-solving skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in a customer service or contact center role.
• Strong communication and interpersonal skills with diverse customers.
• Excellent problem-solving and decision-making abilities.
• Proficient in using customer service tools and technologies.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Commitment to providing exceptional customer service and a positive attitude.
• Ability to work collaboratively with cross-functional teams.
• Reference checks may be part of hiring process.

Responsibilities

• Provide exceptional customer service and support to clients through effective communication and problem-solving skills.
• Handle a diverse range of customer inquiries, requests, and complaints professionally.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers.
• Identify and elevate complex issues to the appropriate teams for resolution.
• Maintain accurate records and documentation of customer interactions.
• Contribute to the development and implementation of process improvements and best practices within the contact center.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer service tools proficiency

Team collaboration

Adaptability

Job description

DBS Bank Ltd in Hong Kong is seeking a Customer Service professional for the Technology and Operations function. You will provide outstanding client support, handle inquiries and complaints, and work with cross-functional teams to ensure service excellence from Two Harbour Square.

The role requires at least 3 years in customer service, strong communication and problem-solving skills, and the ability to thrive in a fast-paced environment.