Insurance Operations BA: AI-Driven Process Improvement

Captar Partners Limited; Hong Kong Island; On-site; HKD 420,000 - 660,000; Part time

Job summary

Confidential in Hong Kong seeks a Business Analyst to join Insurance Operations for a 12-month contract. You will build and maintain project plans, define scope, set milestones, and coordinate across cross-functional teams to deliver core policy administration systems and customer-facing tools.

The role requires 3+ years as a Business Analyst, strong requirements gathering and data analysis, and the ability to engage stakeholders, drive process improvements, and explore AI-enabled efficiencies

Qualifications

• 3+ years as a Business Analyst, ideally with operations-focused projects.
• Experience gathering and analyzing requirements and turning them into workable plans.
• Strong analytical and problem-solving abilities.
• Working knowledge of project management methodologies and tools.
• Excellent communication and collaboration across stakeholders.

Responsibilities

• Build and maintain project plans with defined scope, objectives and deliverables.
• Set timelines, milestones and dependencies to keep projects on track.
• Monitor progress, flag risks and implement mitigation plans.
• Coordinate with cross-functional teams to ensure smooth execution.
• Document requirements across policy administration systems, POS tools, websites and apps.
• Gather data, surface insights and support business cases for improvements and automation.
• Explore AI opportunities to improve efficiency and user experience in operations.
• Provide regular updates on status, metrics and recommendations to management.
• Support training and change management tied to process improvements.
• Stay current on regulatory developments affecting insurance operations.

Skills

Business analysis

Requirements gathering

Project management

Data analysis

Stakeholder management

Cross-functional collaboration

AI in operations

Education

Bachelor's degree in Business Administration

Job description

Confidential in Hong Kong seeks a Business Analyst to join Insurance Operations for a 12-month contract. You will build and maintain project plans, define scope, set milestones, and coordinate across cross-functional teams to deliver core policy administration systems and customer-facing tools.

The role requires 3+ years as a Business Analyst, strong requirements gathering and data analysis, and the ability to engage stakeholders, drive process improvements, and explore AI-enabled efficiencies