Associate VP/Senior Associate, Relationship Management (f/m/d)

Deutsche Börse AG; Hong Kong; On-site; HKD 520,000 - 880,000; Full time

Job summary

Deutsche Börse AG, via its Clearstream unit, seeks a Senior Associate in Relationship Management for the China & Hong Kong market. You will oversee key financial institution clients and regulators, promoting initiatives and expanding market presence.

Required are 3–6 years in securities/banking, strong KYC/AML knowledge, and proficiency in Mandarin and Cantonese, with travel flexibility.

Qualifications

• Minimum bachelor’s degree.
• 3–6 years in securities/banking with familiarity in financial market infrastructures or custodian services.
• Strong KYC/AML knowledge and client onboarding experience.
• Solid understanding of securities settlement and corporate actions.
• Experience with institutional clients and relationship management.
• Excellent communication and negotiation skills; client oriented.

Responsibilities

• Manage key relationships in China & HK market, including banks, financial institutions, market infrastructure providers and regulators.
• Develop new business opportunities and protect existing revenue with coordination across regional offices.
• Prepare and present proposals and product presentations to potential customers.
• Initiate, establish and maintain relationships with existing and prospective clients.
• Monitor service levels and resolve customer inquiries on settlement and custody.
• Liaise with product teams to promote Clearstream initiatives.
• Stay updated on market developments and competitors.
• Act as first line of defence for KYC/AML compliance and regulatory requirements.

Skills

Relationship management

Customer service

Communication

Negotiation

KYC/AML

Onboarding

Mandarin

Cantonese

Securities knowledge

Teamwork

Travel willingness

Education

Bachelor's degree

Job description

Your Area of Work:

As a Senior Associate, Relationship Management, you will serve customers in the China & Hong Kong Market. You will ensure effective communication and feedback as well as high level of service delivered to the customers. You will be responsible for prospering new business and expanding the company’s market presence in this strategically important region.

Your Responsibilities:

• Manage key relationships in China & Hong Kong market, including major financial institutional clients, market infrastructure providers, and relevant regulatory bodies.
• Develop new business opportunities and protect existing revenue streams in coordination with Clearstream’s other regional offices.
• Prepare and present proposals and product presentations to potential new customers.
• Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Monitor service levels, elevate and resolve potential operational problems to ensure high quality standards, handle customer enquiries on settlement and custody.
• Liaise with the product teams to promote Clearstream initiatives.
• Keep abreast of market updates, developments, and competitors.
• Act as the first line of defence in managing client relationships, ensuring adherence to all Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory requirements.

Your Profile:

• Minimum bachelor’s degree
• 3 to 6 Years experience in securities / banking business, with experience in Financial Market Infrastructures custodian bank or securities services house preferred
• Strong understanding of KYC and AML frameworks and client onboarding
• Good knowledge of securities settlement and corporate action, ideally in both international and major domestic markets.
• Experience with institutional clients, good relationship with financial institutions, hands-on customer service experience.
• Outstanding communication and negotiation skills, customer and service oriented.
• Excellent analytical and problem-solving skills, team player. Highly motivated and flexible.
• Proficiency in written and spoken English, native‑level proficiency in Mandarin as well as an excellent command of spoken Cantonese.
• Willingness to travel as required.