International Private Bank - Client Service - Associate

Testing Site - JPMC; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Testing Site - JPMC in Hong Kong seeks an experienced Client Service/Relationship Manager to support private banking clients with day-to-day account administration and proactive servicing. You will coordinate with external clients and internal teams to ensure accurate processing of deposits, loans, and corporate actions.

The role requires strong communication in English; Cantonese and Mandarin are advantageous, plus the ability to resolve inquiries independently and maintain regulatory

Qualifications

• Bachelor's degree required; any discipline.
• 6 years of Client Service / Relationship Management experience in Private Bank or Retail Banking.
• Basic working knowledge of Private Banking products including cash management, KYC review, corporate action and banking products.
• High sensitivity to Banking Control Standards, esp. money transfers and securities transfer.
• Strong interpersonal and communication skills in English; Cantonese and Mandarin helpful for China/HK clients.
• Ability to interact with clients directly and resolve inquiries independently.

Responsibilities

• Act as primary contact with external clients and Integrated team for day-to-day account administration and servicing
• Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash products, cash flow management, corporate action, servicing inquiries and investigation handling
• Assist Clients in all account maintenance requests such as change of contact details, company and account structure update, KYC update and ensure documentation complies with standards
• Outreach proactively to client for digital adoption
• Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, troubleshooting, and remediation campaigns as required

Skills

Client relationship management

Multilingual communication

English-Cantonese-Mandarin

Interpersonal skills

Education

Bachelor’s degree in any discipline

Tools

Outlook

Excel

Adobe Acrobat

PowerPoint

Job description

Job Responsibilities:

• Act as primary contact with external clients and Integrated team for day-to-day account administration and servicing
• Provide proactive personalized service on transaction processing such as deposits, loans, asset transfers, execution of cash products, cash flow management, corporate action, servicing inquiries and investigation handling etc
• Assist Clients in all account maintenance related requests such as change of contact details, company and account structure update, KYC update and ensures all necessary documentation is processed in accordance with Bank’s standards
• Outreach proactively to client for digital adoption
• Assist Bankers in execution of credit facility, facilitates ad-hoc client requests, trouble shooting, and help drives any remediation or campaign that is required from Bank

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in anydiscipline
• 6 years of Client Service / Relationship Management experience from Private Bank or Retail Banking
• Basic working knowledge of Private Banking products including relevant operational processes on cash management, KYC document review, corporate action and banking products etc
• High sensitivity to Banking Control Standards particularly those related to money transfers, securities transfer, credit, and any other transactional services
• Good interpersonal skills on servicing and ability to maintain and deepen relationships
• Strong oral and written communication skills in English, good Cantonese andMandarin, the role is required to support Chinese or English spoken clients in China and Hong Kong
• Capable of interacting with clients directly and able to resolve client inquiries and trouble shoot problems independently
• Knowledge of all relevant systems and software packages including Outlook, Excel, Adobe Acrobat, and other information sources
• HKMA type 1, 4, 9 certified are essential for performing the duties associated with this role and ensuring compliance with regulatory standards or fulfill the license requirement within 4 months upon employment

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of all relevant systems and software packages including e-mail, Excel, Adobe Acrobat, PowerPoint and other information sources
• Fast paced, good teamwork, adaptable, multi-tasking and able to work in a demanding and unpredictable environment
• Detail-oriented, think out of box and result-oriented
• Strong sense in Artificial Intelligent (“AI”) and tech savvy candidate