Associate Store Leader, Hong Kong (multiple location)

On Hong Kong Limited; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

On Hong Kong Limited is seeking an Associate Store Leader for multiple locations in Hong Kong. You will oversee store operations, coach a frontline team and implement training while upholding On's brand values and customer-first philosophy.

You are a proactive leader with 3–5 years in retail, fluent in English and Chinese, willing to work weekends and travel up to 10%. Join a fast-paced, sporty brand that values excellence and collaboration.

Qualifications

• 3–5 years’ experience in a customer-oriented setting with managerial responsibilities
• Native Chinese speaker with ability to read and write in English fluently
• Interest in sports and movement preferred

Responsibilities

• Oversee all store operations from inventory management to IT systems and customer flows.
• Lead training and development for store team.
• Drive KPIs such as in-store traffic, conversion rate, and top sales assortment.
• Plan recruitment and scheduling to build a high-performing team.
• Collaborate with cross-functional teams to deliver a WOW customer experience.

Skills

Store leadership

Customer service

Team management

Retail operations

English communication

Job description

Associate Store Leader, Hong Kong (multiple location)

On’s Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand’s commitment and vision to movement. We will face consumers directly, interacting closely with them and conveying On’s brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.

Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.

You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your Team:

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

Your Mission:

Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects (e.g. sustainable development, athlete stories). Work as a culture role model to drive team understanding and implementation of the management system in day-to-day work.

Committed to providing excellent service to every consumer with customer journey as the premise, operational excellence as the goal (FoH&BoH) and wow customer experience as the result.

Based on retail priorities, to drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, inventory plan by gaining in-depth understanding of business and operation results and reason behind, and to land new operation projects in stores.

Deeply understand On's philosophy in recruitment and team, and lead team planning and recruitment to build up a high-performing team, including planning, candid feedback, optimization of operation standards, effective scheduling, etc.

Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.

Lead different meetings to deepen team’s ’understanding of their work and improve performance, as well as be an active part in cross-functional meetings to get understanding and support.

Responsible for self-growth and development, and able to proactively formulate your own development action plan with Store Lead.

Able to challenge existing processes and be stretched up for challenges.

Your Story:

3-5 years’ experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown.

You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience.

You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth.

An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.

A collaborative team player with strong interpersonal, hospitality and communication skills.

Native Chinese speaker with ability to read and write in English fluently.

Able to work on weekends, evenings and holidays as needed.

A sports lover with regular exercise habits and passion for doing movement,loving to run is a strong plus.

Retail operational experience in the sports or fashion industry is a strong plus.

Travel Requirements:

Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role will work in a retail store environment for most of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; kneel; crouch; use hands and fingers; handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

What we offer:

We offer a dynamic, challenging, and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where everyone strives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

Unlock job insights

Your application will include the following questions:

• How many years' experience do you have as a Store Leader?
• What's your expected monthly basic salary?
• How many years' experience do you have in the retail industry?
• Which of the following statements best describes your right to work in Hong Kong?
• Which of the following languages are you fluent in?