Associate Officer - Customer Services

HKR International Limited

Hong Kong

On-site

HKD 223,200 - 267,840

Full time

14 days+

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Benefits offered by this job

Discretionary bonus

Transportation allowance

Medical and dental coverage

Annual leave

Birthday leave

Top-up MPF scheme

Job summary

HKR International Limited is seeking a concierge team leader in Discovery Bay, Hong Kong. Responsibilities include leading the concierge team, understanding customer needs, and working with the Estate Management team to enhance resident quality of life.

The ideal candidate will have at least 3 years of experience, including 1 year's supervisory experience, and must hold a Security Personnel Permit. A competitive remuneration package with benefits such as a discretionary bonus, transportation allowance, and medical coverage is offered.

Qualifications

Minimum 3 years related working experience, with 1 year's supervisory experience.
Holder of Security Personnel Permit is a must.
Good command of written and spoken English and Chinese.
Familiar with design software will be an advantage.

Responsibilities

Lead the concierge team and monitor the work performance.
Understand customers' needs and effectively respond to inquiries.
Raise suggestions to improve quality of living for residents.

Skills

Interpersonal skills

Communication skills

Team player

MS Office knowledge

Education

Post-secondary level or Tertiary education

Certificate or Diploma in Hospitality

Job description

Responsibilities:

Lead the concierge team and monitor the work performance.
Able to work independently according to company's procedure
To understand customers' need and effectively respond to customer's enquiries, demands or relay to relevant parties
Work with Estate Management team to raise constructive suggestions to superiors to improve quality of living of residents

Requirements:

Post-secondary level or Tertiary education,
Minimum 3 years related working experience, with 1 years supervisory experience
Certificate or Diploma in Hospitality will be an advantage
Holder of Security Personnel Permit is a must.
Team-player, pleasant and passionate in community involvement
Well interpersonal and communication skills with residents, owners. public members etc.
Good command of written and spoken English and Chinese
Knowledge in MS Office. Familiar with design software will be an advantage

Work Location: Discovery Bay

Free transportation to Discovery Bay will be provided. In fact, it only takes 25 min ride for ferry from Central or 10-15 min ride for bus from Sunny Bay MTR. If you want to know more about the work life in Discovery Bay, please watch this video: https://goo.gl/6LLK75

Benefits:

We offer competitive remuneration package and fringe benefits including discretionary bonus, transportation allowance, annual leave, duty meal, birthday leave, medical and dental coverage and Top-up MPF scheme. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.

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