Associate Engagement Manager

Infosys Technologies (China) Company Limited; Hong Kong; On-site; HKD 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Paid leave entitlements

HALE program for well-being

Optional health insurance cover

Employee Assistance Program (EAP)

Rewards and Recognition

Job summary

Infosys Technologies (China) Company Limited is seeking a senior Business Development/Account Management professional to drive revenue growth within key accounts in the BFS sector. You will lead pursuit efforts, shape solutions with AI-enabled offerings, and negotiate MSAs/SOWs while ensuring client satisfaction and premium value delivery.

The role requires 14+ years experience, Cantonese/Mandarin & English bilingual capabilities, and a proven track record in global delivery models.

Qualifications

• Must have managed large revenue portfolio with demonstrated growth and strong client referrals.
• Experience in Banking and Financial services domain, Ops, or tech within Asia-Pacific BFS markets.
• Track record of CXO level engagement and long-term client relationships.
• Ability to manage consulting, implementation, support, and other Infosys offerings across services.
• Understanding of SAAS/enterprise apps and AI adoption in BFS industries.
• Global Delivery Model experience is essential; strong proposal development skills.
• Excellent leadership, communication, and presentation abilities.
• Bachelor-level degree and 14+ years of relevant experience; Cantonese/Mandarin & English bilingual.

Responsibilities

• Provide client introductions and context to internal teams to shape deals.
• Lead pursuit teams, defend win price, and align accounts with the account plan.
• Drive MSAs/SOWs and payments; resolve delivery escalations and complaints.
• Mentor IBU account teams to demonstrate business value to clients.
• Maintain Infosys price premium and grow the account per plan.

Skills

Account management

CXO relationships

Consultative selling

AI in BFS

Global delivery model

Proposal leadership

Leadership

Bilingual Cantonese/Mandarin & English

Education

Bachelor's degree

Tools

CRM systems

Job description

Infosys Technologies (China) Company Limited View all jobs

Provide client introductions, customer context to internal teams. Navigate accounts to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA/SOWs/ payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account.

Market Development: persuades clients to provide industry-wide references to support revenue growth outside the account and increase ROI in events.

Customer Prospecting: Provides client introductions, customer context etc. S/He supports the HBU G/EM's efforts in his/her account to open diverse service-lines (HBUs) in his/her account.

Opportunity Identification and Qualification: BDmanager will navigate the account to identify varied kinds of deals in the account to increase Infosys' revenue and HBU mix and improve market share.

Proposal Development/Proposal Negotiation and Closure: Client Services sets up and facilitates proposal Development and coaching sessions between client and pursuit team's technical / domain experts. S/He drives client consensus or at least neutralizes opponents, articulates business value and drives pricing to articulate business value and wins the deal at the right premium.

Contracting and MSA: Client Services facilitates the discussion for the Commercial Manager, and acts as the point of escalation if needed, to ensure quick closure of the contract with acceptable level of risk to Infosys.

Account Planning and Review: BDmanager develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship maps, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys to grow in the Account as per plan.

Account Mining: identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He ensures active participation from HBUs / partners concerned, provides account context (including topics to avoid), and allocates roles and responsibilities for ongoing client interactions. S/He reviews meeting material to grow the account by positioning Infosys strategically and as an existing trusted partner.

Minimum Qualifications

• Must have managed large revenue portfolio of clients in the region with demonstrated growth in the accounts managed as well as strong client referrals. Significant Account Management experience required
• Experience in Banking and Financial services Business/ Domain/Ops / technology Knowledge of Asia pacific BFS market in general and Greater China in particular
• Track record of interacting and building relationships with CXO level client contacts
• Ability to manage and run Consulting, Implementation, Support/AMS and other conversations and opportunities seamlessly across range of offerings that Infosys offers
• Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and software
• Understanding of AI solutions in general and adoption of AI solutions in BFS industry in particular (Preferable)
• Consultative Selling experience i.e. Experience in translating client’s business problems into technology solution enabled/powered by best of breed AI enabled Tech product/platform/custom solution.
• Global Delivery Model experience is a must
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Min. bachelor’s degree required and 14+ years of experience with listed responsibilities and skill sets.
• Bilingual with language proficiency in Cantonese/Mandarin & English

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (Hongkong)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well-being offerings
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.