Associate Director, Desktop Technician

Cohen & Steers Summer Associate Program; Hong Kong; Vor Ort; HKD 550.000 - 750.000; Vollzeit

Zusammenfassung

Cohen & Steers seeks a seasoned Associate Director, Desktop Technician to join the IT Infrastructure team in Hong Kong. You will provide high-level desktop support across the HK office, global teams, and remote users, helping maintain stable desktops, servers, and related peripherals.

Key responsibilities include hands-on setup and repair of hardware and software, guidance on IT systems, and collaboration with Systems/Networking teams to support local infrastructure.

Qualifikationen

• 7+ years of technology support in the financial industry.
• Bachelor's degree is required.
• Fluent in English (written and spoken).
• Experience with Intune/JAMF, Citrix, SCCM and PowerShell.
• Strong troubleshooting skills and ability to work under pressure.
• Able to work in the Hong Kong office Monday–Friday, 8:00 AM–5:00 PM.

Aufgaben

• Provide high level email, desk-side and telephone support for 400+ users in HK and globally.
• Set up, repair, and maintain hardware and software including Bloomberg, Citrix, MS Office, and other financial software.
• Provide technical guidance related to servers, storage, networking, and IT systems.
• Investigate and resolve application issues and daily job errors.
• Interact directly with users and coordinate with Systems and Networking teams for local IT infrastructure.

Kenntnisse

Desktop support

Troubleshooting

Customer service

English fluency

Ausbildung

Bachelor's degree

Tools

Intune

JAMF

Citrix

SCCM

PowerShell

AD/Group Policy

Jobbeschreibung

Job Title:

Associate Director, Desktop Technician

Department:

Information Technology - Servicing

Reports To:

Director, Desktop Support

Job Summary:

Cohen and Steers is currently seeking a highly motivated Desktop Technician in the IT Infrastructure department, in the HK office. The Desktop Technician will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

• Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our Hong Kong office, 5 global offices and remote users
• Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)
• Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems
• Investigating and resolving application issues and daily job errors
• Dealing directly with customer support through user requests and queries
• Ability to work with Systems and Networking teams in a hands on capacity to assist with the support of the local IT infrastructure

Minimum Requirements:

• 7+ years of experience in technology support within the financial industry
• Self-motivated, creative and ability to work independently/Effective collaborator
• Skillful at troubleshooting issues, and ability to work under pressure
• Strong knowledge regarding Mobile Device Management (Intune, JAMF, etc)
• Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Citrix Administration, & SCCM
• Experience with scripting/automation, such as PowerShell
• Must have a bachelor’s degree
• Must be able to speak, read, and write English fluently
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Is able to abide by the firm’s work arrangement in the Hong Kong office (Monday - Friday, 8:00 AM - 5:00 PM)

Note:

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.