Associate, Depository & Participant Services

Hong Kong Exchanges & Clearing Ltd; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Hong Kong Exchanges & Clearing Ltd. is seeking an Associate to support the end-to-end ETF services lifecycle in the Operations Division, focusing on accurate ETF creation/redemption, settlements, and regulatory adherence.

The role requires strong analytical skills and teamwork across internal and external stakeholders. You will help design training materials, drive process improvements, and coordinate with IT partners to enhance workflows while maintaining high service standards in a busy market

Qualifications

• Bachelor's degree in Finance, Business Administration, Accountancy, Economics, or related field.
• Knowledge of ETF operations, depository, custodial, or settlement services.
• 3–5 years of relevant experience in financial institutions with supervisory exposure.

Responsibilities

• Oversee and support daily ETF creation/redemption processes, payment activities, and reconciliations; shift work may be required.
• Collaborate with internal and external stakeholders to facilitate business operations, ETF launches, and onboarding, including ETF agreements review/validation.
• Prepare and deliver internal training sessions, including materials and presentations.
• Lead initiatives and ad-hoc projects to enhance process and market efficiency; coordinate test cases and UAT through to implementation.
• Work with technology teams and vendors to improve workflows and systems, ensuring high service standards.
• Maintain a strong risk-management mindset and escalate issues to management when needed.
• Draft and maintain internal procedures and guidelines.
• Document operational procedures, process flows, business requirements, and functional specifications.

Skills

ETF operations

Stakeholder management

Analytical skills

Education

Bachelor's degree

Tools

Excel

MS Word

Access

VBA

Job description

Associate, Depository & Participant Services

We are seeking a meticulous and proactive professional to join our ETF Services team within the Operations Division. The successful candidate will be responsible for supporting the end-to-end operational lifecycle of Exchange-Traded Funds (ETFs) in the primary market. Responsibilities include ensuring precise ETF creation and redemption processing, adhering to local regulatory requirements, and coordinating with both internal and external stakeholders. The ideal applicant should possess prior ETF operations experience, strong analytical capabilities, and a collaborative approach.

Job Duties:

Job Responsibilities:

Oversee and support daily ETF creation/redemption processes, payment activities, and reconciliations; shift work may be required.

Collaborate with internal and external stakeholders to facilitate business operations, ETF launches, and stakeholder onboarding, including the review and validation of ETF agreements.

Prepare and deliver internal training sessions, including the development of training materials and presentations.

Lead initiatives and ad-hoc projects aimed at enhancing process and market efficiency; coordinate with team members on test cases and conduct user acceptance testing through to implementation.

Work closely with technology teams and vendors to improve operational workflows and systems, promoting operational efficiency and high service standards.

Exhibit a strong risk management mindset; proactively identify exceptional or contingency scenarios and elevate issues to management as necessary.

Draft and maintain comprehensive internal operational procedures and guidelines.

Ensure accurate documentation of operational procedures, process flows, business requirements, and functional specifications.

Job Requirements:

Bachelor’s degree in Finance, Business Administration, Accountancy, Economics, or a related discipline.

Comprehensive knowledge of ETF operations, depository, custodial, or settlement services in Hong Kong and/or global markets.

3–5 years of relevant experience, preferably within established financial institutions with some supervisory exposure.

Familiarity with equities and futures products is advantageous.

Demonstrated proactivity, adaptability, innovation, and ability to manage multiple tasks; exceptional communication, interpersonal, and analytical skills.

Intellectual curiosity to investigate underlying causes and implications of issues.

Excellent written and verbal communication skills in English and Chinese; proficiency in Putonghua is an advantage.

Proficient in MS Word, Excel, Access, and Chinese word processing.

Experience in Macros and VBA is a plus.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:

HKEX - Exchange Square

Shift:

Scheduled Weekly Hours:

40

Worker Type:

Permanent

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.