Assistant Security Manager (Control Centre)

Global Sports Jobs Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Benefits package

Dynamic working environment

Development opportunities

Job summary

The role reports to the Security Control Centre Manager and supports the management of the Security Control Centre and Race Day Security Control Room within the SIIS Division. You will operate control room systems, handle incidents, and support cross-border horse movement tracking and crisis plans.

Required experience includes a Diploma/Associate Degree with 3+ years in incident handling, strong English and Cantonese, and proficiency with Windows and MS Office. Shift work is involved.

Qualifications

• Diploma or Associate Degree with a minimum of 3 years of working experience in incident handling.
• Competency and literacy with computer and software applications, notably Microsoft Windows and MS Office applications.
• Proficiency in both written and spoken English and Cantonese.
• Good interpersonal and communication skills.
• Fair analytical skills and business acumen.
• Ability to work independently under tight schedules and stressful situations.
• Holder of a valid Security Personal Permit.

Responsibilities

• Monitor and operate club-wide systems in the Security Control Centre (SCC) and Race Day Security Control Room (SCR) to support the SCCM in managing day-to-day 24/7 operations.
• Operate the Access Control Systems to remove users’ access rights when necessary.
• Operate the CCTV System to monitor premises locations and provide footage for investigations.
• Operate the Race Day Attendance Counting System and provide figures for reporting.
• Monitor and handle various alarm systems; prioritise incidents and coordinate contingency plans.
• Collect and verify information from incident informants according to 5W1H.
• Triage and handle incidents within Club premises according to established protocols.
• Provide incident details to SCCM to assist reporting, analysis and decisions.
• Record and disseminate incidents in SIMS in a timely manner.
• Support Cross Border Horse Movement tracking, monitoring, response and reporting.
• Track horse movement processes and disseminate tracking reports.
• Provide centralised communication to the convoy team for incidents.
• Monitor live CCTV footage and manage storage and retrieval.
• Dispatch notifications and track responses for IMCMP activation via ENS.
• Sending meeting invites.

Skills

Incident handling

English & Cantonese

Interpersonal communication

Analytical thinking

Independent working

Education

Diploma or Associate Degree

Tools

SIMS

ENS

MS Office

Job description

About the Role

The role reports to the Security Control Centre Manager (SCCM) and supports the management of the Security Control Centre (SCC) and Race Day Security Control Room (SCR). It sits within the Security, Integrity and Information Security (SIIS) Division, which preserves integrity by combatting criminality and corruption risks that can threaten horse racing, betting and membership at the Club, and comprises Integrity & Financial Crime Risk, Racing Security & Integrity Assurance, Corporate Security, Enterprise Risk Management, and Information Security Risk & Assurance functions. The job holder operates control room systems, collects and collates information for incident handling, and supports cross-border horse movement tracking and incident response. The role also helps maintain the Incident Management and Crisis Management Plan (IMCMP) and undertakes related administrative tasks as directed.

Key Responsibilities

• Monitor and operate club-wide systems in the Security Control Centre (SCC) and Race Day Security Control Room (SCR) to support the Security Control Centre Manager (SCCM) in managing day-to-day 24/7 operations.
• Operate the Access Control Systems to remove users’ access rights when necessary.
• Operate the Close-Circuit Television System (CCTV) to monitor various Club premises locations and to review, retrieve and provide CCTV footage to assist internal or law enforcement investigations.
• Operate the Race Day Attendance Counting System as Attendance Officer to ensure the attendance number is accurate and provide the figures to SCCM for reporting.
• Monitor and handle various alarm systems, including but not limited to Fire Alarm, Branches’ Alarms, Intrusion Alarm and Panic Alarm; prioritise incidents according to the critical location for urgent maintenance and coordinate with owners for contingency plans.
• Collect and verify required information from incident informants according to 5W1H
• Triage and handle incidents according to established protocols within Club premises areas, including but not limited to Racecourses, Corporate Buildings, Off-Course Betting Branches, Riding Schools, Golf Course and Tourist Spots inside and outside Hong Kong.
• Provide incident details to SCCM with a logical sense to assist reporting, analysis and decisions on whether incidents require triage and escalation, and provide assistance when triage or escalation is required
• Record and disseminate incidents in the Security Incident Management System (SIMS) in a timely manner.
• Support Cross Border Horse Movement (CBHM) tracking, real-time monitoring, incident response, escalation and reporting, including conducting pre-departure checks such as weather and road conditions
• Tracking the horse movement process and disseminating tracking reports at start, exceptions, incidents and completion
• Providing centralised communication and assistance to the convoy team for incidents or unplanned events
• And monitoring live CCTV footage and managing storage and retrieval when necessary.
• Ascertain hosting of the Incident Management and Crisis Management Plan (IMCMP) by dispatching notifications and tracking departmental representatives’ replies via the Emergency Notification System (ENS) when the IMT activates
• Sending meeting invites

Required Experience & Qualifications

• Diploma or Associate Degree with a minimum of 3 years of working experience in incident handling.
• Competency and literacy with computer and software applications, notably Microsoft Windows and MS Office applications.
• Proficiency in both written and spoken English and Cantonese.
• Good interpersonal and communication skills.
• Fair analytical skills and business acumen.
• Ability to work independently under tight schedules and stressful situations.
• Holder of a valid Security Personal Permit.

Preferred Skills

• Experience in incident handling gathered under control centre operation.
• Experience in patrol robots operations and management.
• Other security-related professional qualification(s).

Workplace

• Shift work, including Public Holidays.

Salary

• Competitive salary.

Benefits & Perks

• Benefits package.
• Dynamic working environment.
• Development opportunities.