Payment Operation specialist

Red Begonia Limited; Hong Kong Island; On-site; HKD 391,000 - 614,000; Full time

Job summary

Red Begonia Limited seeks a detail-oriented professional to monitor daily transaction data across multiple payment channels in Hong Kong. You will analyze regional performance, currencies, and payment methods to detect anomalies and coordinate with partners to resolve issues.

The role requires a Bachelor’s degree in Finance/International Trade/E-commerce, strong English writing, and solid data-analysis ability in a fast-paced setting. Multitasking and meticulous documentation are essential.

Qualifications

• Excellent data analysis skills.
• Strong communication and business writing skills.
• Fluent in reading and writing English; handles emails and documentation with international channels.
• Meticulous, detail-oriented, and patient with administrative paperwork.
• Able to multitask and work in a fast-paced environment.
• Knowledge of cross-border payment industry and multi-currency settlements.

Responsibilities

• Monitor daily transaction data across payment channels.
• Analyze performance by region, currencies (SGD, USD, EUR) and payment methods.
• Identify abnormalities and coordinate with partners to resolve issues.
• Plan and execute region-specific campaigns aligned with strategic goals.
• Design incentives for currencies or payment methods to optimize user experience.
• Drive Total Payment Volume (TPV) growth.
• Liaise with global payment partners on a daily basis.
• Assist onboarding with channel applications and related paperwork.
• Handle application forms and business emails to streamline channel expansion.

Skills

Data analysis

Communication

Business writing

English writing

Multitasking

Attention to detail

Administrative paperwork

Cross-border payments knowledge

Education

Bachelor’s degree or above in Finance, International Trade, or E-commerce

Job description

• Monitoring & Data Analysis (Channel Operations):
• Conduct daily monitoring of transaction data across various payment channels.
• Deeply analyze the performance of different regions, currencies (e.g., SGD, USD, EUR), and payment methods (e.g., credit cards, local e-wallets).
• Identify transaction anomalies and potential risks through data insights, and promptly coordinate with payment partners to resolve issues, ensuring the stability of the payment infrastructure.
• Business Growth & Campaign Planning (Business Operations):
• Plan and execute differentiated, region-specific business campaigns aligned with the company’s strategic goals.
• Design incentive programs targeted at specific currencies or payment methods to optimize the user payment experience.
• Take direct responsibility for driving and achieving Total Payment Volume (TPV) growth.
• Manage daily liaison with global payment partners.
• Follow up closely on channel applications, compliance reviews, and related paperwork during the onboarding process.
• Efficiently handle application forms and business email correspondence to ensure a smooth and streamlined channel expansion process.
• Educational Background: Bachelor’s degree or above; majors in Finance, International Trade, E-commerce, or related fields are highly preferred.
• Industry Experience: Solid understanding of the cross-border payment industry, familiar with mainstream international/regional payment products and multi-currency settlement processes.
• Data Sensitivity: Excellent data analysis skills, with the ability to extract core issues and actionable insights from complex transaction reports.
• Communication Skills: Strong communication and business writing skills. Fluent in reading and writing English (essential for handling emails and documentation with international payment channels).
• Work Traits: Meticulous, detail-oriented, and patient with administrative paperwork. Highly capable of multitasking and thriving in a fast-paced working environment.