Assistant Operations Manager

PAMP S.A.; Hong Kong; On-site; HKD 600,000 - 880,000; Full time

Job summary

MKS PAMP's is seeking an Assistant Operations Manager in Hong Kong to oversee efficient execution of operational activities for the precious metals trading business. You will coordinate with the Geneva head office and regional teams to ensure timely, accurate processing, EOD validations, and issue resolution across post-trade operations.

You will manage metal deliveries and inventories, maintain SOPs, and drive process improvements while collaborating with traders, logistics, and custodians.

Qualifications

• 4–7 years in financial operations, settlements, reconciliations, or treasury.
• Proven ability to manage multiple priorities with accuracy and compliance.
• Experience with ERP/IT systems is advantageous.
• Excellent organizational skills and meticulous attention to detail.
• Strong interpersonal skills and customer orientation.
• Fluent English, both spoken and written.

Responsibilities

• Execute operational processes accurately and timely to support post-trade activities.
• Ensure EOD processes and trade validations are completed and reviewed.
• Investigate discrepancies and escalate issues to management.
• Coordinate with traders, sales, logistics, systems teams, and clients.
• Manage physical precious metal deliveries and inventories across storage locations.
• Verify shipping docs and ensure timely system updates.
• Provide coverage during staff leave and high-volume periods.
• Maintain SOPs and support new system implementations.

Skills

Multitasking

Attention to detail

Organizational skills

Interpersonal skills

English proficiency

Cross-cultural communication

Agile mindset

Data handling

Tools

ERP systems

Excel

Job description

MISSION

The Assistant Operations Manager is responsible for the efficient execution of MKS PAMP's operational activities, supporting the Group's precious metals trading business. This role supports the European & APAC Trade Teams through active coordination with the Geneva Head Office, ensuring operational processes are completed accurately and on time.

MAIN ACTIVITIES AND RESPONSIBILITIES

Operational Execution:

• Execute operational processes accurately and timely, ensuring continuity of critical post-trade activities.
• Ensure all End-of-Day (EOD) operational processes and trade validations are completed and properly reviewed.
• Investigate and document operational discrepancies, escalating unresolved issues proactively to management timely.
• Work closely with traders, sales, logistics, systems teams, and clients to ensure effective coordination and communication among internal and external stakeholders.
• Manage and monitor physical precious metal deliveries between Group refineries and customers.
• Manage and monitor physical metal inventories across various storage locations and reconciled with custodians records.
• Verify the completeness and accuracy of operational documentation, including invoices, air waybills, packing lists, assay certificates, and other shipping documents, ensuring timely system updates.
• Coordinate operational activities to support the movement of precious metals across the supply chain.
• Prepare import and export declarations for overseas shipments
• Provide operational coverage during staff leave and high-volume periods to ensure business continuity.

Process & Systems:

• Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs).
• Identify operational process or system inefficiencies, risks, and gaps, and recommend practical improvement solutions.
• Participate in the implementation, testing, and enhancement of new operational systems, including Inventory Management Systems.
• Execute operational activities in compliance with business, regulatory, and internal operational standards.
• Enforce adherence to operational procedures and internal controls.
• Maintain accurate operational records and documentation to support transparency and audit readiness.
• Promote collaboration and operational synergies across departments and global offices.
• Drive continuous improvement initiatives by proposing process enhancements and innovative operational solutions.
• Carry out work in a gender and diversity-sensitive manner.
• Perform other operational responsibilities as assigned.

REQUIRED EDUCATION, SKILLS & EXPERIENCES

• 4-7 years of work experience, in financial operations and settlements, reconciliations, reporting and treasury, ideally within financial services, banking, trading companies or precious metals environment.
• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.
• Exposure to ERP and IT systems would be an advantage.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills and customer orientation.
• Agile and flexible mindset, reactive to requests.
• Ability to interact with colleagues of diverse cultures; respect for diversity.
• Competent handling detailed data-sets and proficient with excel
• Proficiency in spoken and written English is required.