Assistant Manager with Pici Sha Tin

Pirata Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

50% restaurant discount

Guaranteed monthly incentive bonus

Cash and card tips

Medical insurance

Birthday gift certificate

Referral bonus

Job summary

Pici Sha Tin by Pirata Group is seeking a hands-on Assistant Manager to support a high-volume, guest‑facing venue in New Town Plaza. You will lead a trained team, ensure top service quality, and act as a manager on the floor, greeting guests and resolving issues with a positive, guest-centric approach.

The ideal candidate has 3+ years in hospitality and a proven track record in a respected restaurant. This role is on-site in Sha Tin with opportunities to drive sales and guest satisfaction.

Qualifications

• 3+ years experience in hospitality industry.
• Hands-on, floor-based manager who is guest-facing.
• Experience as an assistant manager in a highly regarded restaurant.

Responsibilities

• Ensure smooth implementation and execution of the restaurant operations.
• Provide training to the team to deliver high quality service and sustain brand image.
• Implement marketing activities to drive sales and revenue for the restaurant.
• Control stocks for daily use in the restaurant to ensure service requirements are met.
• Supervise and coordinate the serving of food and beverages in the restaurant.
• Manage and store vendors’ contracts and invoices.
• Support the Restaurant Manager in coordinating hiring and training, scheduling, and guest requirements.
• Arrange onboarding for new employees (training and uniforms).
• Monitor compliance with safety and hygiene regulations.
• Gather guest feedback and resolve guest complaints.

Skills

Leadership

Guest service

Communication

Teamwork

Tools

MS Office

Job description

• Understanding in MS Office

We’re now looking for a dynamic Assistant Manager to join Pici Sha Tin, the destination for hand rolled pasta made fresh daily in New Town Plaza.

As an Assistant Manager, you will support the Restaurant Manager in running a top quality, high volume venue. You will ensure that the team is well trained, motivated, and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise.

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands‑on, floor‑based manager who enjoys being guest‑facing.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations
• Provide training to the team to deliver the highest quality of service and sustain brand image
• Implement marketing activities to drive sales and revenue for the restaurant
• Control stocks for daily use in the restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high‑standard, efficient, and courteous serving of food and beverages in the restaurant
• Manage and store vendors’ contracts and invoices
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
• Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback, respond accordingly, and resolve guest complaints

Requirements

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details‑oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

Benefits

• 50% discount at all our restaurants
• Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://pici.hk/our-philosophy/