Assistant Manager, Sales Support

Manulife; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Job summary

Manulife is seeking a competent analytics professional to maintain the Banca Dashboard, clean data, and upload pipeline files, staff structures and KPIs. You will ensure commission reconciliation accuracy and oversee commission tracking and payment logs.

The role includes compiling executive reports for the Operating Committee and supporting marketing event logistics on-site. The ideal candidate has 5+ years in life insurance, strong Excel skills, and the ability to work under pressure with

Qualifications

• Degree holder.
• 5+ years of work experience in life insurance industry.
• Strong PC and Excel skills including formulas (XLOOKUP, SUMIFS, COUNTIFS, IF/AND/OR) and dynamic arrays.
• Good communication and presentation skills.
• Independent and able to work under pressure.

Responsibilities

• Assist maintenance and updates of the Banca Dashboard and upload of pipeline files, staff structures and KPIs.
• Ensure financial accuracy with commission reconciliation and tracking (Spreading, Tactical Commission, Updated Payment Log).
• Compile executive-level reports for the Operating Committee with key metrics.
• Track customer offer campaigns and event logistics; support marketing events on-site.
• Prepare reports including incentive programs results and internal engagement tracking.

Skills

Attention to detail

Problem solving

Communication skills

Excel skills

Independent under pressure

Education

Degree holder

Tools

Excel advanced functions

Job description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Assist the maintenance and updates of the Banca Dashboard, including data cleaning and the systematic uploading of pipeline files, staff structures, and KPIs; actively contribute to the ongoing digitalization and integration of sales pipeline andsales summary reporting.
• Ensure financial accuracy with commission reconciliation and commission tracking, including Commission Spreading, Tactical Commission and Updated commission Payment Log.
• Compile and update executive-level reports for the Operating Committee, including key metrics such as product mix and customer demographic.
• Manage tracking for customer offer campaigns and appointment gift records, project management for marketing events with on-site logistical support.
• Reports preparation including incentive programs results , internal engagement reporting, and celebration party funds tracking

Required Qualifications

• Degree holder
• 5+ years of work experience in life insurance industry

• Responsible and attentive to details
• Adherence to quality standards
• Good problem-solving skills
• Independent and able to work under pressureGood communication and presentation skills

• Strong PC and Strong in Excel skillsincluding :
  • Formulas including XLOOKUP, multi-condition logic (SUMIFS, COUNTIFS, IF/AND/OR), dynamic arrays (FILTER, SORT, UNIQUE).
  • Summarization & Aggregation like building dynamic Pivot Tables.
  • Data Auditing including Data Validation rules and Conditional Formatting logic.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid