Assistant Manager/ Officer, Collection - Retail Credit

Dah Sing Bank; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

Dah Sing Bank is seeking a debt collection specialist to maximize recovery and minimize credit losses. You will follow established collection processes, prepare progress reports, and ensure strict controls in compliance with banking standards.

The role requires strong analytical skills, Excel prowess, and the ability to collaborate with stakeholders to drive performance and process improvements. Proficiency in English and Chinese is preferred.

Qualifications

• Tertiary education or above.
• Minimum 2 years of Retail Collection experience in financial sector.
• Hands-on experience in the retail credit collection end-to-end workflow.
• Good command of credit and financial analysis capacity.
• Proficient in Excel and AI tools for data analysis.

Responsibilities

• Follow in-house collection processes to maximize debt recovery.
• Prepare data for reporting on collection progress and performance.
• Ensure effective controls within the Collection team per bank standards.
• Improve KPIs and overall effectiveness of Collection operations.
• Support change initiatives and process reviews, including UAT with stakeholders.
• Provide cross-functional backup within the Collection team as required.

Skills

Communication

Problem-solving

Negotiation

Analytical mindset

Data analysis

Education

Tertiary education or above

Tools

Excel

AI tools

Job description

Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Follow in-house collection processes and strategies to adapt to the fast change retail credit environment and to manage an acceptable level of credit loss and maximize debt recovery
• Prepare data for reporting on collection progress and performance
• Ensure good control mechanisms under Collection team are in place and complied with the Bank's standards and regulatory requirements
• Ensure / improve effectiveness and KPIs for Collection operations
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management
• Tertiary education or above
• Minimum 2 years of Retail Collection related experience in financial sector, preferably banking
• Hands-on experience in the retail credit collection end-to-end workflow
• Good command of credit and financial analysis capacity
• Proficient in Excel and AI tools for data analysis
• Strong communication, problem-solving and negotiation skills, with the ability to work effectively with customers and internal stakeholders
• Analytical mindset with proficiency in leveraging Collection team data and productivity metrics
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Good command of both written and spoken English and Chinese, fluency in Putonghua is an advantage

Please note that only shortlisted candidates will be notified.