Assistant Manager, Debt Recovery & Analytics

Dah Sing Bank; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

Dah Sing Bank is seeking a debt collection specialist to maximize recovery and minimize credit losses. You will follow established collection processes, prepare progress reports, and ensure strict controls in compliance with banking standards.

The role requires strong analytical skills, Excel prowess, and the ability to collaborate with stakeholders to drive performance and process improvements. Proficiency in English and Chinese is preferred.

Qualifications

• Tertiary education or above.
• Minimum 2 years of Retail Collection experience in financial sector.
• Hands-on experience in the retail credit collection end-to-end workflow.
• Good command of credit and financial analysis capacity.
• Proficient in Excel and AI tools for data analysis.

Responsibilities

• Follow in-house collection processes to maximize debt recovery.
• Prepare data for reporting on collection progress and performance.
• Ensure effective controls within the Collection team per bank standards.
• Improve KPIs and overall effectiveness of Collection operations.
• Support change initiatives and process reviews, including UAT with stakeholders.
• Provide cross-functional backup within the Collection team as required.

Skills

Communication

Problem-solving

Negotiation

Analytical mindset

Data analysis

Education

Tertiary education or above

Tools

Excel

AI tools

Job description

Dah Sing Bank is seeking a debt collection specialist to maximize recovery and minimize credit losses. You will follow established collection processes, prepare progress reports, and ensure strict controls in compliance with banking standards.

The role requires strong analytical skills, Excel prowess, and the ability to collaborate with stakeholders to drive performance and process improvements. Proficiency in English and Chinese is preferred.