Assistant Manager (Facilities Services) - Campus Management Office

Hong Kong University of Science and Technology (HKUST); Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Dental benefits

Job summary

Hong Kong University of Science and Technology (HKUST) invites applications for the role of Manager (Facilities Services) to oversee all facilities services on the Clear Water Bay campus and off-site campuses. The appointee will manage staff and external contracts, monitor performance, and ensure high service standards in alignment with University policies.

The ideal candidate will have a recognised degree or higher diploma in Facility Management or related discipline, with at least eight years

Qualifications

• Eight years of relevant facilities management and event management experience.
• Recognised degree or higher diploma in Facility Management or related discipline.
• Professional qualifications such as CFM, RICS, HKIFM, HKIH or equivalent.
• Strong communication and leadership skills.

Responsibilities

• Oversee all facilities services on the Clear Water Bay campus and off-site campuses.
• Monitor external contracts and ensure performance targets are met in line with policies.
• Lead and empower the team to deliver high levels of customer service to students, staff and visitors.
• Support sustainability programmes to minimize environmental and economic impacts.
• Manage CMO/FS budgets, including annual planning, forecasting and spend control.
• Review and renew contracts per University procurement procedures and performance plans.
• Support key university events with resources and on-site coordination.
• Perform ad hoc duties or special assignments from the Director of Campus Management Office and Head of Facilities Services.

Skills

Leadership

Communication

Interpersonal skills

Team supervision

Flexibility

Contract management

Education

Facility Management degree

Professional qualifications (CFM/RICS/HKIFM/HKIH)

Job description

Job Posting Details

Reporting to the Manager (Facilities Services), the appointee will oversee all aspects of facilities services on the Clear Water Bay campus and Off-site campuses and be required to:

• To assist the Manager (Facilities Services) in ensuring that all staff and contracts are effectively managed and that services are delivered and monitored to a high standard, aligned to the University’s operating requirements and contribute to the development of the Directorate’s overall direction and vision;


• To monitor external contracts and ensure performance targets are met and University’s policies and procedures adhered to;


• To lead and empower all team members in the delivery of consistently high levels of customer service to students, staff and visitors;


• The post holder is required to support sustainability programmes and initiatives to minimize the social environmental and economic impacts of the University. Where the role can influence waste diversion and water use etc., the post holder will ensure that sustainability impacts are addressed;


• To be accountable for CMO/FS financial budgets under control including supporting the Manager (Facilities Services) with the annual budget planning, forecasting and spend management, ensuring all financial policies are strictly adhered to;


• Review, manage and arrange the renewal of related contracts according to University’s procurement procedures and FM procurement & performance monitoring plans;


• To manage and lead the logistical and technical resources needed to support key strategic university events throughout the year. Work closely with various department in University to ensure annual events such as Congregation, Information Day, Alumni Day, Orientation Week, Exams are managed successfully and delivered safely;


• To support the upcoming new development projects either on-site or off-site as required and achieve related goals and deadlines;


• perform shift duties including working on Saturdays/Sundays/public holidays when necessary; and


• Perform any other ad hoc duties or special assignments assigned by Director of Campus Management Office and Head of Facilities Services.

Qualifications

• A recognised degree / higher diploma in Facility Management, Property Management or a related discipline;


• At least eight years of relevant experience in facilities management and event management preferably in tertiary institution or public organization;


• Professional qualification, e.g.CFM, RICS, HKIFM, HKIH or equivalentis required;


• He / she should be technically sound in terms of cleaning and pest control technologies and procedures and should stay abreast of best practices in housekeeping.


• Supervisory experience in leading a team of operational staff in collaboration with clients, service contractors and other stakeholders;


• He / she should be a self-starter with a strong sense of responsibility; be able to motivate and develop staff and contractors to maintain operational excellence;


• Excellent communication, supervisory and interpersonal skills; and


• Flexible in working irregular hours including weekends and public holidays.

(Duration: 2 years)

Starting salary will be commensurate with qualifications and experience.

• Fringe benefits including annual leave, medical and dental benefits will be provided.


• A gratuity will be payable upon successful completion of contract.

(Information provided by applicants will be used for recruitment and other employment-related purposes.Applicants should read th__ePersonal Information Collection Statementb__efore submission of application.)

HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.