Assistant Manager, Business Service Centre — Customer Care

OCBC; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning & development opportunities

Wellbeing & growth

Job summary

OCBC in Hong Kong is seeking an Assistant Manager for the Business Service Centre to deliver high-quality customer service to business clients across multiple channels, including email and phone. You will handle inquiries, perform authenticated account maintenance, and support administrative tasks to ensure smooth operations.

The role requires strong communication in Putonghua, English and Cantonese, a positive attitude, and at least one year of banking call center experience; event experience

Qualifications

• Minimum of one year’s customer service experience in banking call center.
• Experience handling email enquiries is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Putonghua, English and Cantonese.

Responsibilities

• Handle customer enquiries via email for banking products and services with accurate, timely responses.
• Provide proactive servicing by identifying needs and offering banking solutions.
• Manage customer requests including account-related enquiries and e-banking applications.
• Support inbound hotline enquiries and perform authenticated account maintenance per security policy.
• Provide administrative support to the team and assist with documentation tasks.

Skills

Interpersonal skills

Customer service

Teamwork

Putonghua

English

Cantonese

Education

Secondary education or above

Tools

MS Office

Job description

OCBC in Hong Kong is seeking an Assistant Manager for the Business Service Centre to deliver high-quality customer service to business clients across multiple channels, including email and phone. You will handle inquiries, perform authenticated account maintenance, and support administrative tasks to ensure smooth operations.

The role requires strong communication in Putonghua, English and Cantonese, a positive attitude, and at least one year of banking call center experience; event experience