Assistant Manager, Customer Services (Inbound call handling)

OCBC Bank (Hong Kong) Limited; Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking an Assistant Manager, Customer Services to handle inbound and outbound inquiries via calls and email on various banking products and services. You will assist customers with banking needs, ATM and e-banking requests, and provide administrative support to the team.

The role requires strong communication in Cantonese, Mandarin and English, careful attention to detail, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Form 5 or above with HKCEE/DSE cert.
• Minimum 1 year of contact center experience in banking is preferred.
• Good knowledge of MS Office.
• Proficiency in Cantonese, Mandarin and English.
• Detail-minded and customer service-oriented.
• Good communication and telephone manner.
• Able to work under pressure.

Responsibilities

• Handle customer enquiries from incoming calls, outbound calls and emails on banking products and services.
• Handle requests from customers including banking products, ATM, e-banking application, etc.
• Provide administrative support to the team as assigned.
• Investigate discrepancies and resolve cases within standard turnaround time.

Skills

Customer service

Communication

Telephone manner

Multitasking

Education

Form 5 or above with HKCEE/DSE

Tools

MS Office

Job description

Assistant Manager, Customer Services (Inbound call handling)

Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services

Handle requests from customer including but not limited to banking products, ATM, ebanking application etc.

Provide administrative support to the team as assigned

Investigate discrepancies and resolve cases within standard turnaround time

Requirements

• Form 5 or above with full cert in HKCEE / DSE


• Minimum 1 year of contact center experience in banking industry is preferred


• Good knowledge in PC application like MS Office


• Proficiency in Cantonese, Mandarin and English


• Detail-minded and customer service-oriented


• Good communication skill and telephone manner


• Able to work under pressure