Assistant Manager, Business Service Centre

OCBC; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Learning & development opportunities

Community initiatives

Wellbeing and growth

Job summary

OCBC Bank in Hong Kong is seeking a customer service professional to handle inquiries via email relating to banking products and services, delivering accurate, timely and professional responses. You will proactively identify customer needs, offer suitable banking solutions, and help enhance the overall customer experience through thoughtful, attentive service.

In this role you will manage account maintenance tasks, assist with inbound hotline requests when needed, and provide teamwork-oriented

Qualifications

• Minimum secondary education.
• Good written and spoken English, Cantonese and Putonghua.
• Minimum one year of customer service experience in banking is preferred.

Responsibilities

• Handle customer inquiries via email relating to banking products and services with accurate, timely, and professional responses.
• Provide proactive servicing by identifying customer needs and offering appropriate banking solutions.
• Handle requests including account-related inquiries and e-banking applications in line with standards and procedures.
• Provide support for inbound hotline inquiries when necessary and assist with account maintenance post-authentication.
• Provide administrative support to the team and assist with operational and documentation tasks.

Skills

Customer service

MS Office

Interpersonal skills

Teamwork

Putonghua

English

Cantonese

Education

Secondary education

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What you do

• Handle customer enquiries via email relating to various banking products and banking services, ensuring accurate, timely and professional responses.
• Provide proactive servicing to customers by identifying their needs, offering appropriate banking solutions and support and enhancing the overall customer experience.
• Handle customer requests including, but not limited to, banking products, account-related enquiries, and e-banking applications, in accordance with service standards and procedures.
• Provide support for inbound hotline enquiries when necessary. Perform account maintenance services after successful customer authentication by phone, ensuring compliance with internal controls, security policies and regulatory guidelines.
• Provide administrative support to the team and assist with operational and documentation tasks as assigned by management.

Who you are

• Secondary education or above
• Good PC skills in using MS Office
• Good interpersonal and communication skills
• Good customer service and can work well in team
• Proficiency in both written and spoken Putonghua, English and Cantonese
• Positive working attitude, minimum of one year’s customer service experience in a banking call center; experience in handling email enquiries is an advantage
• Candidate with less experience will be considered as Assistant Manager

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.