Assistant Manager - Blanc de Noirs

Mandarin Oriental Hotel Group Limited; Hong Kong Island; On-site; HKD 469,000 - 737,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Manager - Blanc de Noirs to lead the F&B Service team and oversee day-to-day restaurant operations. You will collaborate with Chefs on menu and promotions and drive service excellence in a French fine dining environment.

The role requires strong supervision, training, and financial control skills, with proficiency in Cantonese and English; Mandarin is a plus.

Qualifications

• At least 4 years’ experience in F&B or hotel industry.
• Experience in French fine dining or Michelin-starred restaurants is preferred.
• Passionate about delivering an exceptional F&B service.
• Pleasant, presentable, service-oriented and good supervision skills.
• A team player with strong communication and interpersonal skills.
• Proficient in Cantonese and English. Mandarin is an advantage.

Responsibilities

• Supervise day-to-day restaurant operations and ensure service standards.
• Initiate training to improve consistency in service and standards.
• Control security matters and maintain areas under supervision.
• Monitor food and beverage quality and guest/colleague satisfaction.
• Handle guest and colleague complaints professionally.
• Ensure adherence to disciplinary procedures and hotel standards.
• Organize training and daily staff briefings.
• Conduct hygiene and fire safety lectures for staff.
• Maintain tight financial control for budgets and costs.
• Manage par stock levels and minimize wastage.

Skills

Team supervision

Communication

Interpersonal skills

Bilingual Cantonese & English

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Manager - Blanc de Noirs to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Basedat Mandarin Oriental The Landmark, Hong Kong withinF&B Service Division in Hong Kong, the Assistant Manager - Blanc de Noirs will be responsible in supervising the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate trainingto enhance the consistency in service and standards. The Assistant Manager - Blanc de Noirs reports to the Food & Beverage Manager.

As Assistant Manager - Blanc de Noirs, you will be responsible for the following duties:

• Advise the Manager on discussions with Chefs to produce menus and promotion programme

• Inspect the front and back areas and make sure all is always impeccable

• Keep strict control of all security matters, especially the keys of the storeroom, restaurant and colleague drawers

• Control the quality of food and beverage served

• Handle complaints from guests and colleagues

• Responsible for the control of disciplinary procedures and ensure the hotel’s standards are achieved

• Organize and follow through the training and daily meetings with all staff

• Arrange the hygiene and fire precaution lectures

• Maintain a tight financial control in all areas relating to the budget

• Maintain par stock of all items as agreed and ensure breakage and wastage are kept to the absolute minimum

• Review short term variance of cover sales and labour costs by meal periods

As Assistant Manager - Blanc de Noirs, we expect from you:

• With at least 4 years’ experience in F&B or hotel industry

• Experience in French fine dining or Michelin-starred restaurants is preferred

• Passionate about delivering an exceptional F&B service

• Pleasant, presentable, service -oriented and good supervision skills

• A team player with strong communication and interpersonal skills

• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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