Supervisor - Amber

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 180,000 - 270,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong invites applications for a Supervisor in the F&B Service team. You will lead a section, present menu recommendations, train colleagues and ensure guest satisfaction with swift, attentive service.

The role reports to the Restaurant Manager and requires a passion for delivering exceptional dining experiences in a luxury hotel environment. 4 years in F&B or hotels, preferably with French fine dining or Michelin-starred background, along with strong

Qualifications

• 4 years of experience in F&B or hotel industry.
• Experience in French fine dining or Michelin-starred restaurants is preferred.
• Passionate about delivering an exceptional F&B service.

Responsibilities

• Be in charge of the assigned section to ensure smooth operation.
• Present and explain menu items to guests and make recommendations.
• Take training responsibilities; encourage teamwork and act as role model.
• Provide feedback from guests and colleagues to improve communication with staff and management.
• Ensure high level of guest satisfaction with attentive, timely service.
• Perform other duties as required by the department head.

Skills

Strong communication

Interpersonal skills

Team player

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for a Supervisor to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within F&B Service Division in Hong Kong, the Supervisor reports to theRestaurant Manager. The Supervisor is responsible for providing a high standard of service which is friendly, attentive and responsive to guest needs.

As Supervisor, you will be responsible for the following duties:

• Be in charge of the assigned section to ensure smooth operation
• Present and explain menu items to guests as well as making recommendations in a professional manner
• Take training responsibilities; encourage teamwork and act as role model
• Actively take part to provide feedbacks from guests and colleagues, helping the efficient communication between junior staff and management
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience
• Perform any other duties as required by your department head from time to time

As Supervisor, we expect from you:

• With 4 years’ experience in F&B or hotel industry
• Experience in French fine dining or Michelin-starred restaurants is preferred
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• A team player with strong communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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