Assistant Manager A/CMI Account Management

Leadingnation; Tung Chung, Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Job summary

Atlas Air, Inc. is seeking an Assistant Manager A/CMI Account Management to support the APAC region in commercial, service and accounting activities for ACMI and CMI customers.

You will coordinate with multiple departments to ensure smooth operations and effective account management. The role requires a bachelor’s degree and at least 5 years in airline or air logistics sales, customer service or account management in APAC, with strong communication in Chinese and English.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 5 years of airline or air logistics experience in sales, customer service and/or account management in the Asia Pacific region.
• Experience in widebody freighter operations and network planning preferred.
• Market knowledge and an established industry network.
• Demonstrated ability to follow through and work with people.
• Customer focused mindset and attitude.
• Demonstrated ability to work and collaborate with people, strong interpersonal and facilitation skills.
• Strong project management, data analysis and communication skills.
• Ability to independently organize and execute multiple tasks under time constraints and tight deadlines.
• Self-motivated and proactive individual with a broad view of business objectives.
• Strong sense of responsibility, time flexibility and full commitment to assigned work.
• Proficient in Excel, Word and Powerpoint.
• Excellent written and oral communication skills in Chinese and English.

Responsibilities

• Support APAC Manager in day-to-day commercial, service and accounts tasks.
• Coordinate with relevant teams to respond to regional A/CMI and designated account requests.
• Work cross-functionally with Customer Services, Operations, Finance, Legal and other teams for A/CMI programs.
• Assist the Accounting Department with designated accounts receivable issues.
• Support operations groups to ensure customer requirements are communicated and implemented.
• Manage teams and Salesforce updates for APAC accounts.
• Coordinate generation of data/reports to support operational and analytical needs.
• Support APAC regulatory and slot oversight as assigned.
• Maintain sales manuals, guides and policies.
• Prepare client briefings for Regional VP & Director.
• Perform other duties as assigned.

Skills

Customer focus

Interpersonal skills

Project management

Data analysis

Communication

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Atlas Air, Inc. is seeking a high-caliber candidate to join our team asthe Assistant Manager A/CMI Account Management. In this role, you will be working with the Manager A/CMI Services & Solutions, Asia Pacific in the Sales & Marketing department.

We carry the world. Our mission is to facilitate the global supply chain safely and responsibly. Atlas Air offers aviation solutions to customers globally. Last year, we operated over 48,000 flights, serving more than 330 destinations in 80 countries. Join us as we expand our business and strive to reach new heights.

Are you ready to embark on your new career journey? Are you ready for what tomorrow holds?

Position Summary:

Assist and support Manager A/CMI Services & Solutions, Asia Pacific in day-to-day commercial, service and accounting matters for ACMI and CMI customers in Asia Pacific. Coordinate with other departments as needed to accomplish the above.

Major Job Accountabilities:

• Support the Manager A/CMI Services & Solutions, Asia Pacific in the management of A/CMI and designated accounts and develop strong internal and external relationships.

• Coordinate with relevant teams to respond to all regional A/CMI and designated account operational and commercial requests and inquiries.

• Work cross-functionally with Customer Services, Operations, Finance, Legal and all other relevant teams and parties to ensure collaboration for smooth operations, filings and new agreements or initiatives related to A/CMI programs.

• Assist the Accounting Department with all designated accounts receivable issues.

• Support operations groups to ensure customer requirements are effectively communicated and implemented.

• Manage teams and Salesforce updates for APAC accounts.

• Coordinate the generation of data/reports as required by customers to support operational & analytical needs.

• Support APAC regulatory & slot oversight as assigned.

• Maintain sales manuals, guides and policies.

• Adhere to all key company policies including Antitrust, Foreign Corrupt Practices Act, Credit, Billing and Collection policies.

• Prepare client briefings for Regional VP & Director as required.

• Perform other duties as assigned.

Qualifications:

• Bachelor's degree or equivalent work experience

• Minimum 5 years of airline or air logistics experience in sales, customer service and/or account management in the Asia Pacific region, knowledge and experience in all phases of cargo operations including ACMI, scheduled and charter operations (commercial and military) would be an advantage

• Experience in widebody freighter operations and network planning preferred

• Market knowledge and an established industry network

• Demonstrated ability to follow through and work with people, both as a direct report and through collaboration

• Customer focused mindset and attitude

• Demonstrated ability to work and collaborate with people, strong interpersonal and facilitation skills

• Strong project management, data analysis and communication skills

• Ability to independently organize and execute multiple tasks under time constraints and tight deadlines

• Self-motivated and proactive individual with a broad view of business objectives

• Strong sense of responsibility, time flexibility and full commitment to assigned work

• Proficient in Excel, Word and Powerpoint

• Excellent written and oral communication skills in Chinese and English

• Ability to travel as needed