Assistant Front Office Manager

The Fullerton Ocean Park Hotel Hong Kong; Hong Kong; On-site; HKD 60,000 - 80,000; Full time

Benefits offered by this job

Career advancement opportunities

Job summary

The Fullerton Ocean Park Hotel Hong Kong is seeking an experienced Front Office Manager to lead the guest services team and ensure the highest standard of service. You will guide day-to-day operations, train staff, and maintain VIP guest relations, arrival arrangements, and seamless departures.

Candidates should have a degree in hotel management and at least five years in a Front Office managerial role, with strong English and Chinese communication skills and a proven leadership track.

Qualifications

• Degree holder in hotel management or related discipline.
• Minimum 5 years' experience in Front Office Department in a managerial role.
• Excellent communication skills, interpersonal skills and organizational skills.
• Strong leader and a proven record in guest and team member engagement.
• Excellent command of written and spoken English and Chinese including Mandarin.

Responsibilities

• Manage all aspects of front office to ensure the highest standard of guest service is extended to all the guests.
• Provide day to day leadership to teammates to achieve high standard of guest services with overall responsibility for achieving high level of guest satisfaction.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Welcome VIPs, key accounts and known repeat guests on arrival. Provide assistance they require and bid farewell on departure. Ensure VIP guest history and arrival room/amenity arrangements are in good order.
• Ensure staff is properly trained on systems, security, cash handling procedures and service quality.

Skills

Leadership

Guest service

Communication

Organizational skills

Interpersonal skills

Bilingual English/Chinese

Education

Degree in hotel management

Job description

Responsibilities

• Manage all aspects of front office to ensure the highest standard of guest service is extended to all the guests.
• Provide day to day leadership to teammates to achieve high standard of guest services with overall responsibility for achieving high level of guest satisfaction.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Welcome VIPs, key accounts and known repeat guests on arrival. Provide assistance they require and bid farewell on departure. Ensure VIP guest history and arrival room/amenity arrangements are in good order.
• Ensure staff is properly trained on systems, security, cash handling procedures and service quality.

Requirements

• Degree holder in hotel management or related discipline.
• Minimum 5 years' experience in Front Office Department in a managerial role.
• Excellent communication skills,interpersonal skills and organizational skills.
• Strong leader and a proven record in guest and team member engagement.
• Excellent command of written and spoken English and Chinese including Mandarin.
  

Competitive remuneration package and career advancement opportunities will be offered to the right candidates.

Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.