VIP Guest Services & Front Office Manager

Kowloon Harbourfront Hotel Resources Limited; Hong Kong; On-site; HKD 335,000 - 357,000; Full time

Job summary

Kowloon Harbourfront Hotel Resources Limited is seeking a Front Office Supervisor to oversee guest services and VIP handling. The role focuses on maintaining high service standards, monitoring guest feedback, and supporting hotel operations across departments to protect the hotel's interests.

Qualified candidates should have a hospitality management degree, at least 5 years in Front Office with 3 years in a supervisory role, and strong leadership with bilingual English and Chinese communication

Qualifications

• Degree / Diploma holder or above in Hospitality Management or related disciplines.

Responsibilities

• Represent the hotel management to offer on site assistances to all operation areas of the hotel whenever required in order to protect the interest of the hotel.
• Ensure high standard of services being delivered to guests, especially for special VIPs, within the hotel
• Monitor guests comments and to ensure guests’ satisfaction
• Perform other ad hoc job duties as assigned

Education

Bachelor's degree

Job description

Kowloon Harbourfront Hotel Resources Limited is seeking a Front Office Supervisor to oversee guest services and VIP handling. The role focuses on maintaining high service standards, monitoring guest feedback, and supporting hotel operations across departments to protect the hotel's interests.

Qualified candidates should have a hospitality management degree, at least 5 years in Front Office with 3 years in a supervisory role, and strong leadership with bilingual English and Chinese communication