Assistant Front Office Manager

Regal Hongkong Hotel; Hong Kong; On-site; HKD 469,000 - 781,000; Full time

Job summary

Regal Hongkong Hotel is seeking an experienced Assistant Front Office Manager to lead our front desk operations and elevate guest experience. Diploma or above in Hospitality Management is required, with at least 7 years in hotel front office and 3 years in a similar assistant manager role.

You will handle reception operations, customer service, complaints, and emergencies with composure. Fluent English and Putonghua are essential, along with strong planning and organizational skills to work

Qualifications

• Diploma or above in Hospitality Management or related disciplines.
• Minimum 7 years’ experience in hotel front office operations with at least 3 years in Assistant Manager level.
• Strong reception operations, customer service sense, complaint handling skills and able to handle emergencies.

Responsibilities

• Lead front office operations with a focus on guest experience.
• Oversee reception, service quality, and complaint resolution.
• Plan and organize daily front desk activities and handle emergencies under pressure.

Skills

Front Office Ops

Guest Service

Complaint Handling

Leadership

Education

Diploma or above in Hospitality Management

Job description

Diploma or above in Hospitality Management or related disciplines

Minimum 7 years’ experience in Hotel front office operationwith at least 3 years in Assistant Manager level of similar capacity

With strong reception operations, customer service sense, complaint handling skillsand able to handle emergency

Good planning and organizational skills, work under pressure

Well-versed in spoken and written English and Putonghua

Less experience will be considered to Senior Guest Experience Manager

Hotel & Accommodation Services 101-1,000 employees

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

the needs of each and every guest, all Regal Hotels provide first-class international guestrooms and facilities including state-of-the-art meeting and banquet rooms.

Under Regal’s portfolio, there are twelve hotels in Hong Kong, namely Regal Airport Hotel, Regal Hongkong Hotel, Regal Kowloon Hotel, Regal Oriental Hotel, Regal

Riverside Hotel, Regala Skycity Hotel, iclub Fortress Hill Hotel, iclub Ma Tau Wai Hotel, iclub Mong Kok Hotel, iclub Sheung Wan Hotel, iclub AMTD Sheung Wan Hotel and iclub Wan Chai Hotel. The Group also manages hotels inother cities of Mainland China including

Regal Kangbo Hotel in Dezhou, Regal Airport Hotel, Xi’an in Xi’an and two hotels in Shanghai, namely Regal Jinfeng Hotel and Regal Plaza Hotel & Residence. Two separate hotels will be opened within the next few years in Chengdu of China and London of United

Kingdom.

Regal Hotels International also owns the Campus La Mola, located in Barcelona, Spain.

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

the needs of each and every guest, all Regal Hotels provide first-class international guestrooms and facilities including state-of-the-art meeting and banquet rooms.

Under Regal’s portfolio, there are twelve hotels in Hong Kong, namely Regal Airport Hotel, Regal Hongkong Hotel, Regal Kowloon Hotel, Regal Oriental Hotel, Regal

Riverside Hotel, Regala Skycity Hotel, iclub Fortress Hill Hotel, iclub Ma Tau Wai Hotel, iclub Mong Kok Hotel, iclub Sheung Wan Hotel, iclub AMTD Sheung Wan Hotel and iclub Wan Chai Hotel. The Group also manages hotels inother cities of Mainland China including

Regal Kangbo Hotel in Dezhou, Regal Airport Hotel, Xi’an in Xi’an and two hotels in Shanghai, namely Regal Jinfeng Hotel and Regal Plaza Hotel & Residence. Two separate hotels will be opened within the next few years in Chengdu of China and London of United

Kingdom.

Regal Hotels International also owns the Campus La Mola, located in Barcelona, Spain.

What can I earn as an Assistant Front Office Manager