Front Office Agent

Portier Development Company Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Portier Hotels in Hong Kong's Central opens a boutique hotel with 24 rooms, offering a vibrant F&B experience, and seeks a Front Office Agent to deliver a warm, professional welcome from check-in to check-out.

You will handle guest inquiries, manage cash and payments, support audits, and upsell services while maintaining room knowledge and adhering to safety policies. Fluent English required; Cantonese/Mandarin a bonus; weekend and holiday shifts apply.

Qualifications

• Previous experience in a customer-focused industry.
• Fluent written and spoken English; Cantonese and Mandarin a bonus.
• Diploma in Hospitality, Hotel Management or related field preferred.
• Experience with hotel PMS or similar systems.

Responsibilities

• Provide front desk and guest services from check-in to check-out.
• Maintain a positive first impression and guest experience.
• Assist with audit procedures and cash handling according to policy.
• Upsell hotel services and facilities to guests.
• Stay informed on room categories, rates, packages and promotions.
• Follow security, fire and health-and-safety regulations.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

Diploma in Hospitality/Hotel Management

Tools

Cloudbeds PMS

Job description

Portier Hotels are hiring for a Front Office Agent of the most exciting boutique hotel opening in Hong Kong, located in the heart of Central as a part of a collection of architecturally distinctive boutique hotels that blend local culture, design, food, and community. The Arc House Hong Kong will offer 24 thoughtfully designed rooms and a vibrant food and beverage experience, including a ground floor restaurant, bar, and rooftop venue. It is a place for curious travellers, creative thinkers and modern explorers seeking authentic connections and memorable experiences.

The Front Office Agent provides front desk and guest services to ensure a smooth and welcoming experience from check-in to check-out, while completing audit procedures as required. You will create a positive first impression and support an exceptional guest experience.

Key responsibilities

Achieve positive outcomes from Guest queries promptly and efficiently

Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as needed

Ensure that both the Front Office Manager are fully aware of any relevant feedback from guests or other departments

Provide excellent customer service at all times

Attend required training programs and support continuous learning and development initiatives

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures for the acceptance of foreign currencies, credit cards, and cash following the hotel credit policy

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

About you

Previous experience in a customer-focused industry

Cheerful outlook and excellent communication skills

Commitment to delivering a high level of customer service

Ability to work on your own and as part of a team

Willingness to work rotating shifts, weekends and public holidays

Fluent written and spoken English is required,Cantonese and Mandarin proficiency would be advantageous.

Previous experience in cash and digital cash handling

Secondary education or above; a diploma in Hospitality, Hotel Management or a related discipline is preferred

Experience with Cloudbed PMS or other hotel property management systems

In-depth knowledge of the hotel, leisure, or service sector