Hotel Manager / Assistant General Manager (Upscale Hotel)

ConnectedGroup Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

ConnectedGroup Limited is seeking an Executive Assistant Manager/Operations Director for a premier Hong Kong hotel. You will direct daily operations across rooms, F&B, guest relations, and front office to maintain peak performance.

Responsibilities include budgeting with the General Manager, RevPAR strategies, and overseeing grand banquet facilities and F&B venues while upholding service standards and safety compliance.

Qualifications

• 6-8 years of progressive hotel management experience.
• 2-3 years in EAM/Resident Manager/Operations Director roles in a large upscale hotel.
• Global perspective with overseas or international exposure.
• Fluent in English and Cantonese (spoken and written).
• Strong understanding of P&L, forecasting, cost control, and revenue management.

Responsibilities

• Direct daily operations across rooms division, F&B, guest relations, front office, and engineering.
• Collaborate with General Manager on budgets, cost control, and RevPAR strategies.
• Oversee MICE facilities, conference spaces, and multi-outlet F&B venues.
• Elevate service standards, guest journey, and digital brand touchpoints.
• Lead and coach department heads to drive performance and collaboration.
• Ensure compliance with HK health, safety, and hygiene regulations.

Skills

Leadership

Budgeting

Revenue management

Guest relations

Team development

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Our client is an established regional hospitality group with an expanding portfolio of upscale business hotel sites and brands across key gateway cities in Asia-Pacific. Situated in prime commercial and shopping hubs, their properties seamlessly blend international service standards with dynamic commercial strategies to cater to modern corporate, MICE, and international leisure travelers.

Key Responsibilities

Operational Leadership: Direct daily operations across rooms division, food & beverage, guest relations, front office, and engineering to maintain peak operational efficiency.

Financial & Commercial Support: Collaborate closely with the General Manager to manage departmental budgets, control operating costs, and execute RevPAR and yield management strategies.

MICE & F&B Supervision: Oversee execution across grand banquet facilities, conference spaces, and multi-outlet F&B venues, ensuring high service quality and turnover.

Service Standards & Guest Journey: Champion guest satisfaction initiatives, continuously elevating service delivery, digital guest touchpoints, and brand touchpoints.

Team Management & Culture: Lead, coach, and mentor department heads, driving high performance, accountability, and seamless inter-departmental collaboration.

Quality & Safety Compliance: Maintain strict compliance with Hong Kong statutory regulations, health, safety, and hygiene standards across all operational areas.

Candidate Profile

Experience: Minimum 6-8 years of progressive hotel management experience, with at least 2-3 years as Executive Assistant Manager (EAM), Resident Manager, or Operations Director in a large-scale upscale business hotel.

Global Perspective: Proven overseas operational experience or a strong international outlook gained within dynamic global hotel environments.

Language Capabilities: Full fluency in both spoken and written English and Cantonese is essential to lead local teams and engage global clientele.

Commercial Acumen: Solid understanding of financial P&L statements, rooms forecasting, cost controls, and revenue management principles.

Leadership Style: Energetic, hands-on, and highly organized with exceptional interpersonal and problem-solving skills.