Assistant Floor Manager: Guest Experience & Service

Aberdeen Boat Club Ltd

Hong Kong

On-site

HKD 201,000 - 312,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Aberdeen Boat Club invites applications for an Assistant Floor Manager to elevate member and guest dining experiences at our Wong Chuk Hang clubhouse. You will oversee daily floor operations, greet guests, supervise junior staff, manage reservations and billing, and coordinate with kitchen and management to ensure smooth service in a fast-paced club environment.

Fluent Cantonese and English are required, conversational Mandarin is a plus, and flexibility to work weekends and public holidays

Qualifications

3–5 years related work experience in a restaurant or hotel setting.

Responsibilities

Daily Operations: Assist the Floor Manager in supervising floor operations, including opening/closing duties and table turnover.
Guest Service: Greet and seat guests warmly, provide detailed menu recommendations, and handle guest inquiries or complaints professionally.
Service Standards: Oversee the flow of service to ensure timely and accurate order delivery; maintain knowledge of menu items and beverage pairings.
Team Leadership: Supervise, train and mentor junior servers and support staff, ensuring grooming and behavior standards are met.
Coordination: Act as a key communicator between the kitchen, management, and the service team.
Administrative: Handle billing, cash/card transactions and assist with reservation management.