Assistant / Customer Service Manager - SME

OCBC; Hong Kong; On-site; HKD 400,000 - 650,000; Full time

Job summary

OCBC’s SME banking team is hiring in Hong Kong. The role supports daily service delivery, handles inquiries, and ensures compliance with internal policies and regulatory requirements.

You will liaise with customers and internal teams to enable smooth operations and manage documentation and reviews for regulatory adherence. Ideal candidates have 3–5 years in business banking or AML/KYC, strong English/Cantonese/Putonghua, and a Bachelor’s in Banking or related fields.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, Accounting, or related disciplines.
• 3–5 years of relevant experience in business banking, customer service, AML/KYC, CDD, or related functions.
• Good understanding of banking operations, regulatory requirements, and customer servicing processes.
• Proficiency in Microsoft Office applications.
• Fluent in written and spoken English, Cantonese, and Putonghua.

Responsibilities

• Support the daily operations of SME banking services and ensure adherence to internal policies, procedures, and regulatory requirements.
• Handle customer enquiries, service requests, account maintenance matters, and resolve customer issues in a timely and professional manner.
• Liaise and coordinate with customers, business stakeholders, and internal departments to facilitate service delivery and operational processes.
• Support compliance-related activities, including CDD, account reviews, transaction screening, AML/KYC requirements, and related investigations.
• Review customer information and documentation to ensure completeness and compliance with regulatory and internal requirements.
• Assist in operational initiatives, projects, UAT, customer outreach programs, and other ad hoc assignments as required.
• Contribute to continuous improvement of customer service standards, operational efficiency, and risk management practices.

Skills

Analytical thinking

Communication

Interpersonal skills

Problem solving

Teamwork

Attention to detail

English proficiency

Education

Bachelor's degree in Banking/Finance/Business Administration/Accounting

Tools

Microsoft Office

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What You Will Be Doing

• Support the daily operations of SME banking services and ensure adherence to internal policies, procedures, and regulatory requirements.
• Handle customer enquiries, service requests, account maintenance matters, and resolve customer issues in a timely and professional manner.
• Liaise and coordinate with customers, business stakeholders, and internal departments to facilitate service delivery and operational processes.
• Support compliance-related activities, including CDD, account reviews, transaction screening, AML/KYC requirements, and related investigations.
• Review customer information and documentation to ensure completeness and compliance with regulatory and internal requirements.
• Assist in operational initiatives, projects, UAT, customer outreach programs, and other ad hoc assignments as required.
• Contribute to continuous improvement of customer service standards, operational efficiency, and risk management practices.

What Are We Looking For

• Bachelor’s degree in Banking, Finance, Business Administration, Accounting, or related disciplines. Candidates with lower academic qualifications but possessing relevant banking experience will also be considered.
• 3 to 5 years of relevant experience in business banking, customer service, account operations, AML/KYC, CDD, or related functions.
• Good understanding of banking operations, regulatory requirements, and customer servicing processes.
• Proficiency in Microsoft Office applications.
• Strong analytical, communication, interpersonal, and problem-solving skills.
• Detail-oriented, customer-focused, and able to work effectively both independently and as part of a team.
• Proficiency in written and spoken English, Cantonese, and Putonghua.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.