Assistant Concierge | Luxury Guest Experience & Support

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Concierge to join the Concierge team. Based at The Landmark, you will oversee daily operations, supervise staff, and ensure guest enquiries are resolved with professionalism.

The role reports to the Chief Concierge and requires strong English and Chinese communication, with a focus on delivering exceptional guest experiences. Ideal candidates have at least 3 years in Concierge Operations, proven guest resolution skills, and a

Qualifications

• 3+ years of experience in Concierge Operations.
• Excellent communication skills in English and Chinese.
• Strong guest resolution and problem-solving abilities.

Responsibilities

• Oversee daily operations of the Concierge team and supervise staff.
• Ensure guest enquiries are handled professionally and promptly.
• Coordinate transportation and luggage needs for guests.
• Maintain up-to-date Concierge Desk information and guest recognition.
• Report to Chief Concierge and uphold hotel policies and standards.

Skills

English fluency

Chinese fluency

Concierge operations

Job description

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Concierge to join the Concierge team. Based at The Landmark, you will oversee daily operations, supervise staff, and ensure guest enquiries are resolved with professionalism.

The role reports to the Chief Concierge and requires strong English and Chinese communication, with a focus on delivering exceptional guest experiences. Ideal candidates have at least 3 years in Concierge Operations, proven guest resolution skills, and a