Assistant Concierge

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking an Assistant Concierge to join the Concierge team. Based at The Landmark, you will oversee daily operations, supervise staff, and ensure guest enquiries are resolved with professionalism.

The role reports to the Chief Concierge and requires strong English and Chinese communication, with a focus on delivering exceptional guest experiences. Ideal candidates have at least 3 years in Concierge Operations, proven guest resolution skills, and a

Qualifications

• 3+ years of experience in Concierge Operations.
• Excellent communication skills in English and Chinese.
• Strong guest resolution and problem-solving abilities.

Responsibilities

• Oversee daily operations of the Concierge team and supervise staff.
• Ensure guest enquiries are handled professionally and promptly.
• Coordinate transportation and luggage needs for guests.
• Maintain up-to-date Concierge Desk information and guest recognition.
• Report to Chief Concierge and uphold hotel policies and standards.

Skills

English fluency

Chinese fluency

Concierge operations

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for an Assistant Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job

Based at the Mandarin Oriental The Landmark, Hong Kong within Concierge Department in Hong Kong, the Assistant Concierge is responsible foroverseeing the daily operations of Concierge team, supervising Concierge staff and ensuring guest enquiries are handled professionally.The Assistant Concierge reports to the Chief Concierge.

As Assistant Concierge, you will be responsible for the following duties:

• To assist Chief Concierge in ensuring smooth and efficient operation of the Concierge Department

• Observes and ensures that all colleagues are performing their duties in accordance with established hotel policies and procedures

• Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

• Constantly stay updated with the events happening in Hong Kong and ensures it is communicated amongst the team

• Handles guests’ feedback or complaints and provide appropriate resolutions in a timely manner

• Organize all transportation requirements and luggage arrangements for hotel guests

• Ensure that the Concierge Desk information is always up to date

• Demonstrate exceptional guest recognition in hotel lobby & entrance

As Assistant Concierge, we expect from you:

• At least 3 years of experience in Concierge Operations

• Excellent communication skills with fluent spoken in English and Chinese

• Superior guest resolution and problem-solving abilities are required

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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