Chief Concierge

TOURISM ENTERPRISES OF MESSINIA –TEMES SINGLE MEMBER SΟCIETE ANONYME; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Learning & Development programs

MOstay program for complimentary nights

Health and wellness benefits

Retirement plans

Job summary

Mandarin Oriental, Hong Kong is seeking a Chief Concierge to lead the Concierge operations, delivering personalized and memorable guest experiences. The role requires a minimum of 5 years in luxury hospitality, including managerial experience.

The successful candidate will engage with VIP and high-profile guests, ensuring exceptional service quality in line with the hotel’s standards. This position comes with a range of employee benefits, including health and wellness programs.

Qualifications

• Minimum 5 years of relevant working experience.
• At least 2 years in a managerial role in a luxury hotel.
• Proven leadership in Concierge or Guest Services.

Responsibilities

• Lead Concierge operations for personalized guest experiences.
• Maintain relationships with local partners and institutions.
• Engage with VIPs and curate bespoke guest experiences.
• Ensure all guest requests are handled accurately and efficiently.
• Monitor guest feedback and implement improvements.

Skills

Luxury hospitality experience

Excellent communication skills

Proficient in spoken English

Knowledge of Cantonese and Mandarin

Strong local knowledge

Education

Degree in Hospitality Management

Professional credentials (e.g., Les Clefs d’Or)

Job description

Mandarin Oriental, Hong Kong is looking for a Chief Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award‑winning service and impressive facilities since 1963, it is the much‑loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much‑loved greats and one Michelin‑star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Concierge Department in Hong Kong, the Chief Concierge is responsible for leading the Concierge operations to deliver highly personalized, anticipatory and memorable guest experiences, while upholding the hotel’s service philosophy, brand standards and reputation as a leading luxury destination. The Chief Conciergereports to theDirector of Rooms.

As Chief Concierge, you will be responsible for the following duties:

• Lead and manage the Concierge operations, ensuring exceptional and personalized services are delivered to all guests at all times

• Act as the hotel’s primary ambassador to guests, maintaining excellent relationships with local partners, cultural institutions, luxury brands, transport providers and destination management companies

• Personally engage with VIPs, long‑stay guests, repeat patrons and high‑profile individuals to understand preferences and curate bespoke experiences to ensure seamless follow‑up

• Support and reinforce the hotel’s service philosophy, Pillars and LQEs on a daily basis to drive guest satisfaction and achieve the hotel’s Mission Statement

• Ensure all guest requests, recommendations and arrangements (dining, entertainment, experiences, transportation, events and special occasions) are handled accurately, efficiently and discreetly

• Maintain deep knowledge of local attractions, dining, arts, culture, events and trends to continuously elevate the Concierge offerings

• Monitor guest feedback, service audits and incident reports related to Concierge services; identify improvement opportunities and implement corrective actions

• Manage the Concierge departmental budget, ensuring effective control of expenses and optimal allocation of resources

• Monitor cost efficiency while maintaining premium service quality and guest satisfaction

Foster a positive, collaborative and service‑driven working environment aligned with the hotel’s cultural values

As Chief Concierge, we expect from you:

• Minimum 5years of relevant working experience and at least 2 years in managerial level or of similar capacity in a luxury hotel and hotel group

• Degree holder in Hospitality Management or related discipline, with professional credentials (e.g. Les Clefs d’Or) preferred

• Proven luxury hospitality experience in Concierge or Guest Services leadership

• Strong local knowledge, excellent communication and a genuine passion for personalized service

• Proficient in spoken English, Cantonese and Mandarin, knowledge of other language is an advantage

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.