Application Support Manager, Asia Pacific

Santander; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Santander in Hong Kong seeks a Change Management professional to drive bank execution for critical business applications across Asia, liaising between local user groups and global teams. You will manage cross-functional supplier relationships, coordinate with Madrid, and deliver release reports for management review.

The role requires English and Spanish proficiency, a university degree, and strong communication skills to support Go-Live and post-production activities across business areas

Qualifications

• University degree.
• 5 years of solid working experience in planning, implementation and supporting systems.
• Good command of written and spoken English and Spanish.
• Positive team player with interpersonal and communication skills.
• Understand Santander core banking applications and corporate banking business models.

Responsibilities

• Coordinate supplier and internal relationships with the HO office.
• Coordinate project execution with Madrid when changes are required.
• Provide weekly and monthly release reports for management review.
• Escalate and follow up on project risk and application issues.
• Define release content based on the service request backlog.
• Supervise and prepare runbooks for GO-Live activities and provide post-production support.

Skills

English proficiency

Spanish proficiency

Stakeholder management

Education

University degree

Job description

Country: Hong Kong

Responsible for Change the bank execution activities related to critical business applications used in the Asia branches across different business areas Markets and Banking mainly and down streams. Be the liaison between local user groups and the global teams and suppliers. Provide escalation and follow-up with various local and global teams.

Key Responsibilities

• Cross function managing and coordinating supplier and internal relationships with the HO office.
• Coordinate the Projects execution with Madrid when changes are required.
• Provide weekly and monthly release reports for management review.
• Escalate and follow up on project risk application issues.
• Define release content based on the service request backlog.
• Supervise and prepare runbooks related to GO-Live activities and provide post-production support after the implementation.
• Execute Change Management activities impacting business areas related to Projects implementation (training and UATs execution) when required.

Basic Requirements

• University degree
• 5 years of solid working experience in planning, implementation and supporting systems
• A good command of written and spoken English and Spanish
• Positive team player and great interpersonal and communications skills
• Understand the Santander core banking applications and the corporate banking business models