APAC Application Support Manager - Change & Release Lead

Santander; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Santander in Hong Kong seeks a Change Management professional to drive bank execution for critical business applications across Asia, liaising between local user groups and global teams. You will manage cross-functional supplier relationships, coordinate with Madrid, and deliver release reports for management review.

The role requires English and Spanish proficiency, a university degree, and strong communication skills to support Go-Live and post-production activities across business areas

Qualifications

• University degree.
• 5 years of solid working experience in planning, implementation and supporting systems.
• Good command of written and spoken English and Spanish.
• Positive team player with interpersonal and communication skills.
• Understand Santander core banking applications and corporate banking business models.

Responsibilities

• Coordinate supplier and internal relationships with the HO office.
• Coordinate project execution with Madrid when changes are required.
• Provide weekly and monthly release reports for management review.
• Escalate and follow up on project risk and application issues.
• Define release content based on the service request backlog.
• Supervise and prepare runbooks for GO-Live activities and provide post-production support.

Skills

English proficiency

Spanish proficiency

Stakeholder management

Education

University degree

Job description

Santander in Hong Kong seeks a Change Management professional to drive bank execution for critical business applications across Asia, liaising between local user groups and global teams. You will manage cross-functional supplier relationships, coordinate with Madrid, and deliver release reports for management review.

The role requires English and Spanish proficiency, a university degree, and strong communication skills to support Go-Live and post-production activities across business areas