APAC Travel Manager & SAP Concur Specialist

Richemont

Hong Kong

On-site

HKD 90,000 - 130,000

Full time

14 days+

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Job summary

Richemont Iberia SL is seeking a Travel Manager based in Hong Kong to lead day-to-day regional travel delivery, optimize costs, and ensure policy compliance. You will act as the subject-matter expert on air and hotel bookings, benchmark fares, manage TMC performance, and utilize SAP Concur for efficient travel management.

The role requires multi-country APAC experience, strong analytical skills, and fluent English.

Qualifications

8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role.
Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets; luxury/retail industry experience is a plus.
Fluent written and spoken English; Cantonese and/or Mandarin desirable.

Responsibilities

Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with the appointed travel TMC to resolve requests.
Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa/entry issues) with the TMC.
Support HQ on airline and hotel fare and cost benchmarking with regional volume data and market insights.
Monitor and improve the TMC performance against SLAs and KPIs (response time, fare quality, fees, traveller satisfaction).
Ensure travel complies with policy; monitor exceptions and follow up with travellers and approvers.
Prepare regular management reports and coordinate travel-related CO2 reporting; promote lower-carbon options (rail, direct routes, virtual meetings).
Recommend policy and local addendum updates based on market trends and traveller feedback.