APAC Digital Commerce Analyst (Shopify & SFCC)

VISEO ASIA; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

VISE0 ASIA is seeking an experienced Digital Commerce Specialist to support Shopify and Salesforce Commerce Cloud (SFCC) platforms across APAC, ensuring smooth operations and delivery of digital initiatives.

You will act as the primary IT specialist, manage incidents, gather and translate business requirements into functional specs, coordinate with vendors and teams, and drive process improvements and automation across regional projects.

Qualifications

• 5+ years of experience in Digital Commerce, E-commerce, Business Analysis, Application Support, or Project Management.
• Strong hands-on experience supporting Shopify and/or Salesforce Commerce Cloud (SFCC) platforms.
• Experience managing production incidents, performing root cause analysis, and coordinating issue resolution with technical teams.
• Proven experience gathering business requirements and translating them into functional specifications.
• Experience delivering digital transformation and e-commerce projects in regional or global environments.
• Strong understanding of e-commerce ecosystems, integrations, APIs, and digital commerce processes.
• Experience working with multiple stakeholders across business and technology functions.
• Familiarity with Agile and Waterfall project delivery methodologies.
• Excellent communication and stakeholder management skills.
• Experience supporting APAC regional projects is highly preferred.

Responsibilities

• Act as the primary IT specialist for Shopify and SFCC platforms across APAC.
• Perform incident management, troubleshooting, and root cause analysis for business-critical digital commerce issues.
• Coordinate with internal teams and external vendors to resolve application, integration, and operational issues.
• Gather and analyze business requirements from users and translate them into functional specifications.
• Document business processes, system functionalities, and integration landscapes.
• Support enhancement requests, application improvements, and platform optimization initiatives.
• Work closely with technical teams, solution architects, and vendors to ensure successful delivery of solutions.
• Monitor system performance and identify opportunities for process improvement and automation.
• Support and manage regional digital commerce projects across APAC.
• Drive requirements gathering workshops with business stakeholders.
• Define business requirements, functional specifications, user stories, and acceptance criteria.
• Coordinate project activities across business users, technical teams, and vendors.
• Support project planning, testing, UAT, deployment, and change management activities.
• Track project progress, risks, issues, and dependencies to ensure timely delivery.
• Collaborate with Program Managers, Product Owners, Solution Architects, Integration Leads,
• Business Analysts, Regional and Local Business Teams.
• Work closely with external technology partners, system integrators, and support vendors.
• Manage communications between business and technical stakeholders to ensure alignment and successful outcomes.

Skills

Shopify

SFCC

E-commerce

Business analysis

Stakeholder management

Agile

Waterfall

Incident management

Job description

VISE0 ASIA is seeking an experienced Digital Commerce Specialist to support Shopify and Salesforce Commerce Cloud (SFCC) platforms across APAC, ensuring smooth operations and delivery of digital initiatives.

You will act as the primary IT specialist, manage incidents, gather and translate business requirements into functional specs, coordinate with vendors and teams, and drive process improvements and automation across regional projects.