APAC Digital Banking Support & Strategy Analyst

Ikas International (Asia) Limited; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Ikas International (Asia) Limited invites applications for Smart Banking Support & Business Analyst to support day-to-day operation, stability, and continuous improvement of digital banking platforms across APAC. You will partner with Front Office, clients, technology teams and product owners to resolve issues and ensure a reliable digital banking experience.

The role focuses on incident management, training and documentation, and service enhancements based on user feedback.

Qualifications

• Bachelor's degree in a related field.
• 4–5 years of digital banking support or related client services experience.
• Experience handling enquiries and service requests professionally.
• Understanding incident management and escalation frameworks.

Responsibilities

• Serve as the primary support contact for Front Office teams via ticketing, email and phone.
• Manage incidents, prioritise cases, coordinate with tech teams, escalate when needed.
• Support the day-to-day operation and stability of digital banking platforms across APAC.
• Deliver training and knowledge-sharing sessions for clients and internal stakeholders.
• Prepare and maintain user documentation, procedures, knowledge-base articles, and training materials.
• Gather feedback, identify recurring issues, and recommend service enhancements.
• Partner with technology teams and product owners to resolve system issues and support requirements.
• Track activities and contribute to service reviews and operational reporting.

Skills

Customer focus

Clear communication

Incident management

Stakeholder coordination

Training materials

Education

Bachelor's degree in Business Administration, Private Banking, Wealth Management, Finance, or a related field

Tools

Ticketing systems

Job description

Ikas International (Asia) Limited invites applications for Smart Banking Support & Business Analyst to support day-to-day operation, stability, and continuous improvement of digital banking platforms across APAC. You will partner with Front Office, clients, technology teams and product owners to resolve issues and ensure a reliable digital banking experience.

The role focuses on incident management, training and documentation, and service enhancements based on user feedback.