Digital Banking Client Services Lead APAC

Michael Page (Hong Kong); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Michael Page (Hong Kong) partners with a leading international private banking and asset management group to appoint a Digital Banking and Client Services professional. You will act as the main liaison for e-Banking and onboarding across APAC, supporting Front Office teams and relationship managers.

The role emphasizes incident management, client education, and cross-functional collaboration with IT, Product, and Operations to ensure compliant, secure digital services.

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 5 years in Digital Banking, Client Services, Operations, or Wealth Management within banking/finance.
• Solid understanding of digital banking platforms and client onboarding processes.
• Experience managing user support across multiple channels (email, tickets, phone).
• Knowledge of incident management, service escalation, and stakeholder coordination.

Responsibilities

• Serve as the primary point of contact for e-Banking and digital platforms across APAC.
• Provide first-line support to Front Office teams and relationship managers.
• Coordinate incident resolution with IT and product teams to ensure timely remediation.
• Lead client onboarding, training, and adoption of digital banking solutions.
• Develop user guides, FAQs, and operational documentation.
• Analyze client feedback to identify service improvements and enhance digital user experience.
• Collaborate with IT, Product, Operations, and Control Functions on system enhancements.
• Ensure services comply with regulatory, risk, and information security standards.
• Address inquiries, complaints, and issues from Front Office with practical solutions.
• Support regional projects related to digital banking and client channels.

Skills

Digital Banking knowledge

Client Services experience

Incident management

Stakeholder coordination

Regulatory knowledge

Education

Bachelor's degree in Business Administration, Information Technology, Finance, or related

Tools

Ticketing systems

CRM systems

Job description

Michael Page (Hong Kong) partners with a leading international private banking and asset management group to appoint a Digital Banking and Client Services professional. You will act as the main liaison for e-Banking and onboarding across APAC, supporting Front Office teams and relationship managers.

The role emphasizes incident management, client education, and cross-functional collaboration with IT, Product, and Operations to ensure compliant, secure digital services.