APAC AV & IWMS Specialist

Point72; Hong Kong; Sur place; HKD 240 000 - 340 000; Plein temps

Avantages offerts par ce poste

Parental leave

Wellness programs

Volunteer opportunities

Affinity groups

Tuition assistance

Résumé du poste

Point72's Facilities team seeks an on-site AV/IWMS specialist at our Hong Kong headquarters to support meeting rooms and events. You will deliver remote and on-site AV support across APAC, troubleshoot conferencing systems, and coordinate with vendors for maintenance and upgrades.

You will also provide IWMS support including room bookings, desk management, and user onboarding across APAC, ensuring data accuracy and alignment with workplace layouts. Travel within APAC may be required.

Qualifications

• Experience providing AV support in a corporate or enterprise environment.
• Knowledge of Poly video conferencing platforms incl. Microsoft Teams, Zoom etc. and enterprise AV systems.
• Experience supporting an IWMS or similar workplace technology platform.

Responsabilités

• Provide day-to-day on-site AV support for meeting rooms, conference spaces, and events in the Hong Kong headquarters.
• Deliver remote and coordinated on-site AV support across APAC offices, including India, Tokyo, Singapore, and Sydney.
• Troubleshoot AV issues related to video conferencing, audio, displays, room control systems, and live meeting/event support.
• Perform routine AV health checks, preventive maintenance, basic configuration, and coordinate repairs or upgrades with vendors/internal teams.
• Provide first-line IWMS support, including room booking, desk management, workplace services, and day-to-day user assistance.
• Support IWMS user onboarding, training, testing, deployments, upgrades, and enhancement requests across APAC.
• Monitor IWMS system performance and data accuracy, ensuring configurations align with physical workplace layouts.
• Act as the primary APAC point of contact for AV and IWMS solutions, based in Hong Kong.
• Promote global standards, best practices, and consistent user experiences across APAC offices.
• Gather and communicate APAC feedback and requirements to global teams and represent the region in global AV/IWMS initiatives.

Connaissances

AV support

Video conferencing

IWMS experience

Troubleshooting

Communication

Cross-regional collaboration

Travel willingness

Ethical standards

Description du poste

Point72's Facilities team seeks an on-site AV/IWMS specialist at our Hong Kong headquarters to support meeting rooms and events. You will deliver remote and on-site AV support across APAC, troubleshoot conferencing systems, and coordinate with vendors for maintenance and upgrades.

You will also provide IWMS support including room bookings, desk management, and user onboarding across APAC, ensuring data accuracy and alignment with workplace layouts. Travel within APAC may be required.