Analyst, KYC/ Customer Services (Securities)

Michael Page (Hong Kong); Hong Kong; Vor Ort; HKD 350.000 - 520.000; Vollzeit

Benefits dieser Stelle

Permanent employment

Competitive package

Zusammenfassung

Michael Page (Hong Kong) is recruiting an Analyst, Customer Services for a leading regional securities firm. You will handle customer enquiries, document requests, and provide clear information on banking and financial services processes to support clients.

The role emphasizes accurate record-keeping, timely follow-ups, and collaboration with internal teams to resolve issues and improve service quality. Permanent employment with a competitive package awaits.

Qualifikationen

• 2+ years of KYC experience in securities firm is required.
• Experience handling customer enquiries in a professional setting.
• Ability to explain information clearly and accurately to customers.
• Good attention to detail when recording customer requests and updates.
• Comfort working with internal teams to address customer enquiries.

Aufgaben

• Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
• Review customer requests and ensure they are recorded and handled in a timely manner.
• Provide information on relevant banking and financial services processes to support customer understanding.
• Follow up on outstanding customer matters and keep customers informed of progress.
• Maintain accurate service records to support consistent customer handling.
• Work with relevant internal teams to resolve customer enquiries efficiently.
• Identify recurring service issues and share observations to help improve day-to-day customer service.

Kenntnisse

KYC experience

Customer service

Attention to detail

Clear communication

Team collaboration

Jobbeschreibung

• Great career path.
• 2+ years of KYC experiences in securities firm is required.

About Our Client

A leading regional securities firm.

Job Description

As an Analyst, Customer Services, your main responsibilities will include:

• Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
• Review customer requests and ensure they are recorded and handled in a timely manner.
• Provide information on relevant banking and financial services processes to support customer understanding.
• Follow up on outstanding customer matters and keep customers informed of progress.
• Maintain accurate service records to support consistent customer handling.
• Work with relevant internal teams to resolve customer enquiries efficiently.
• Identify recurring service issues and share observations to help improve day-to-day customer service.

The Successful Applicant

A successful Analyst, Customer Services should have:

• Experience handling customer enquiries in a professional setting.
• Ability to explain information clearly and accurately to customers.
• Good attention to detail when recording customer requests and updates.
• Ability to manage follow-up actions and keep customer matters organised.
• Comfort working with internal teams to address customer enquiries.
• Knowledge of customer service processes within Banking & Financial Services.

What's on Offer

• Permanent employment.
• Competitive package.