Analyst, KYC/ Customer Services (Securities)

Michael Page International (HK) Ltd; Hong Kong; Vor Ort; HKD 300.000 - 420.000; Vollzeit

Zusammenfassung

Michael Page International (HK) Ltd is seeking an Analyst, KYC/ Customer Services in Securities. The role focuses on handling customer enquiries, documenting requests, and explaining banking processes to clients. You will coordinate with internal teams to resolve issues and support service quality.

The ideal candidate has 2+ years of KYC experience in securities and strong attention to detail, ensuring follow-ups are completed and records updated promptly.

Qualifikationen

• 2+ years of KYC experience in securities
• Experience handling customer enquiries in a professional setting
• Ability to explain information clearly and accurately to customers
• Good attention to detail when recording customer requests and updates
• Ability to manage follow-up actions and keep customer matters organised
• Comfort working with internal teams to address customer enquiries
• Knowledge of customer service processes within Banking & Financial Services

Aufgaben

• Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
• Review customer requests and ensure they are recorded and handled in a timely manner.
• Provide information on relevant banking and financial services processes to support customer understanding.
• Follow up on outstanding customer matters and keep customers informed of progress.
• Maintain accurate service records to support consistent customer handling.
• Work with relevant internal teams to resolve customer enquiries efficiently.
• Identify recurring service issues and share observations to help improve day-to-day customer service.

Kenntnisse

Customer service

KYC experience

Clear communication

Attention to detail

Follow-up management

Team collaboration

Banking knowledge

Jobbeschreibung

Analyst, KYC/ Customer Services (Securities)

As an Analyst, Customer Services, your main responsibilities will include:

• Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
• Review customer requests and ensure they are recorded and handled in a timely manner.
• Provide information on relevant banking and financial services processes to support customer understanding.
• Follow up on outstanding customer matters and keep customers informed of progress.
• Maintain accurate service records to support consistent customer handling.
• Work with relevant internal teams to resolve customer enquiries efficiently.
• Identify recurring service issues and share observations to help improve day-to-day customer service.

As an Analyst, Customer Services, your main responsibilities will include:

• Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
• Review customer requests and ensure they are recorded and handled in a timely manner.
• Provide information on relevant banking and financial services processes to support customer understanding.
• Follow up on outstanding customer matters and keep customers informed of progress.
• Maintain accurate service records to support consistent customer handling.
• Work with relevant internal teams to resolve customer enquiries efficiently.
• Identify recurring service issues and share observations to help improve day-to-day customer service.

Great career path.2+ years of KYC experiences in securities firm is required.

A successful Analyst, Customer Services should have:

• Experience handling customer enquiries in a professional setting.
• Ability to explain information clearly and accurately to customers.
• Good attention to detail when recording customer requests and updates.
• Ability to manage follow-up actions and keep customer matters organised.
• Comfort working with internal teams to address customer enquiries.
• Knowledge of customer service processes within Banking & Financial Services.

A leading regional securities firm.

• Permanent employment.
• Competitive package.