Head/ Manager, CS

Michael Page; Hong Kong; Vor Ort; HKD 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Zusammenfassung

Michael Page is recruiting for a leadership role in Hong Kong to oversee the customer service and KYC team within the financial services sector. You will develop strategies to boost customer satisfaction, manage inquiries and complaints, and ensure timely resolutions.

You will collaborate with internal departments, monitor KPIs, provide coaching, and ensure compliance with regulatory requirements while implementing service improvements.

Qualifikationen

• Strong background in customer service and KYC within the financial services industry.
• Proven ability to lead and manage a team effectively.
• Excellent problem-solving skills and attention to detail.

Aufgaben

• Overseeing the customer service/KYC team and ensuring adherence to service quality standards.
• Developing and implementing strategies to enhance customer satisfaction and loyalty.
• Managing customer inquiries and complaints, ensuring timely and effective resolution.
• Collaborating with internal departments to streamline processes and improve service efficiency.
• Monitoring key performance indicators and preparing regular performance reports.
• Providing leadership, coaching, and support to the customer service team.
• Ensuring compliance with company policies and regulatory requirements in the banking & financial services sector.
• Identifying opportunities for process improvements and implementing best practices.

Kenntnisse

Leadership

Customer service

KYC

Regulatory knowledge

People management

Communication

Jobbeschreibung

Job Description

• Overseeing the customer service/ KYC team and ensuring adherence to service quality standards.
• Developing and implementing strategies to enhance customer satisfaction and loyalty.
• Managing customer inquiries and complaints, ensuring timely and effective resolution.
• Collaborating with internal departments to streamline processes and improve service efficiency.
• Monitoring key performance indicators and preparing regular performance reports.
• Providing leadership, coaching, and support to the customer service team.
• Ensuring compliance with company policies and regulatory requirements in the banking & financial services sector.
• Identifying opportunities for process improvements and implementing best practices.

About Our Client

• Leading Chinese securities firm.
• Opportunity to lead a small team.

The Successful Applicant

• A strong background in customer service and KYC within the financial services industry.
• Proven ability to lead and manage a team effectively.
• Excellent problem-solving skills and attention to detail.
• Knowledge of regulatory requirements in the banking & financial services sector.
• Strong communication and interpersonal skills to work with clients and internal teams.
• A proactive approach to identifying and implementing service improvements.

What's on Offer

• Competitive annual salary.

Quote job ref: JN-072026-7056612