Air Export Operations & Quality Manager - Lead & Improve

GEODIS Hong Kong Limited; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

GEODIS Hong Kong Limited seeks an Assistant Operations and Quality Manager, Air Export to lead a 7x24 shift team and ensure accurate air export documentation handling. You will supervise handovers to cargo terminals and maintain compliance with airline policies and regulatory requirements.

The role requires 5+ years in airfreight forwarding with supervisory experience, strong data analytics, and knowledge of HK customs. IATA DGA is a plus; bilingual English/Chinese skills preferred.

Qualifications

• 5+ years in airfreight forwarding (Operations/Customer Service/PM background)
• Experience in supervising teams (minimum 2 years)
• Knowledge of airfreight export documentation processes
• Project management principles and process improvement
• IATA Dangerous Goods Awareness Certificate is advantageous
• Good knowledge of Hong Kong Customs regulations and air import processes

Responsibilities

• Assist Senior Manager, Air Gateway & Procurement, in managing 7x24 shift operations team to ensure seamless and accurate air export documentation handling
• Ensure timely and accurate handover of shipments and documentation to cargo terminals
• Maintain effective communication with carriers, terminals, and internal teams in line with airline policies and regulatory requirements
• Lead investigations into operational mishandlings, perform root-cause analysis, and implement corrective actions
• Analyze operational data and KPIs to enhance workflows, reduce errors, and sustain high service quality
• Collaborate with overseas NextGen system team to drive system upgrades and digital transformation
• Drive daily quality improvement initiatives and assist in maintaining and auditing certifications (ISO, GDP, TAPA) to ensure compliance

Skills

Airfreight ops

Documentation control

Quality improvement

Data analysis

MS Office

Education

HKDSE / Form 5 or above

Tools

NextGen system

Air export docs tooling

Job description

GEODIS Hong Kong Limited seeks an Assistant Operations and Quality Manager, Air Export to lead a 7x24 shift team and ensure accurate air export documentation handling. You will supervise handovers to cargo terminals and maintain compliance with airline policies and regulatory requirements.

The role requires 5+ years in airfreight forwarding with supervisory experience, strong data analytics, and knowledge of HK customs. IATA DGA is a plus; bilingual English/Chinese skills preferred.