Account Service Manager

cccdi ltd.; Hong Kong; On-site; HKD 279,000 - 502,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Birthday/leave benefits

Overtime meal allowance

5-day annual bonus leave

Performance bonus

Job summary

cccdi ltd. is seeking an experienced Assistant Account Manager to lead overseas client relationships and expand business in Singapore, the UK, and Australia.

You will oversee projects from inception to delivery, coordinate with cross-functional teams, and ensure client goals and requirements are translated into high-quality digital solutions. The role requires strong communication skills across English, Mandarin and Cantonese, with 3–5 years in account servicing or project management within

Qualifications

• Experience in account servicing or project management in digital/IT/digital advertising development.
• Proven track record of handling medium to large scale projects.
• Strong written and spoken English, Mandarin & Cantonese.

Responsibilities

• Lead and manage overseas client relationships, focusing on re-engaging Japanese clients and developing new clients in Singapore, the UK, and Australia.
• Independently oversee execution of assigned projects with minimal supervision.
• Build relationships with key clients to understand goals, requirements, and feedback.
• Present upgraded Mobile App CRM Demo and company solutions to clients.
• Prepare quotations, proposals, and budget estimates; follow up on project opportunities in target markets.
• Collaborate with project management and development teams to ensure accurate translation of client requirements into deliverables.
• Provide day-to-day leadership and delivery across front-end and back-end streams; supervise problem solving.
• Support market expansion strategy and contribute to overseas revenue growth targets.
• Self-motivate, work independently, and be fully accountable for projects of varying scales.

Skills

Client relations

Communication

Project management

Leadership

Multilingual

Education

Bachelor's degree

Tools

Jira

Confluence

Notion

MS Teams

Xmind

Job description

Lead and manage overseas client relationships, with a focus on re-engaging existing Japanese clients and developing new clients in Singapore, the UK, and Australia.;

Independently manage and oversee the execution of assigned projects, with minimal supervision;

Build relationships and maintain constant contact with key clients to understand project goals, specifications, requirements, feedback, and expectations;

Conduct client needs analysis and present the upgraded Mobile App CRM Demo and company solutions;

Prepare correspondences, documents, proposals, budget estimations, pitches, and presentations;

Prepare quotations and proposals, and follow up on project opportunities in target markets;

Work closely with project management and development teams to control project flow and deliver high-quality digital works (web app / mobile app / back-end system) to clients, ensuring client requirements are accurately translated into project deliverables.

Provide day-to-day leadership and delivery responsibility; oversee front-end and back-end technology work streams of development and problem solving;

Support overall market expansion strategy and contribute to achieving the project's overseas revenue growth targets;

Self-motivated, capable of working independently, and fully accountable for projects of varying scales.

Qualifications

Experience with AI tools and technologies to enhance and streamline the account servicing and proposal development process;

Experience with management tools (e.g. Jira, Confluence, Notion, MS Teams, Xmind) and process modeling tools;

Strong communication skills, strong sense of responsibility and eager to support teams, keep teams motivated and meet deadlines;

Degree holder; At least 3-5 years solid experiences in account servicing or project management in the field of digital / IT industry / digital advertising development and proven record of successful completion of medium to large scale projects;

Good command in spoken and written English, Mandarin & Cantonese;

Strong interpersonal and presentation skills;

Familiarity in digital channels and strong sense at the latest digital media practices and trends.

Medical benefit, clinical benefit and dental benefit

Birthday, wedding, maternity and paternity leaves

Overtime meal and transportation allowance

Office hours: 9:30am-6:30pm

5-day annual bonus leave for long-service reward

Performance bonus

Young, joyful and harmonious working environment

Attractive salary and fringe benefits will be offered to the right candidates.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Assistant Account Manager?
• How many years' experience do you have in a client services / account management role?
• Which of the following configuration management tools are you experienced with?
• What is your highest level of education?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?