Account Opening and Servicing Manager - Securities Services Department

The Bank of East Asia (BEA); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The Bank of East Asia (BEA) in Hong Kong is seeking an experienced Operations Supervisor for securities onboarding, account administration, and regulatory compliance. You will review account opening documentation, perform due diligence, and ensure procedures meet internal policies and regulatory requirements.

You will collaborate with Compliance, Operations, Risk Management, and Technology teams to drive smooth service delivery, oversee process improvements, and support digital transformation

Qualifications

• Degree holder in Business Administration, Finance, Economics, Accounting or related disciplines.
• Preferably 8+ years experience in securities, with focus on operation and client onboarding.
• At least 3 years at supervisory level in Customer Service/ Operations/ Administration in a financial institution.
• Pass in Insurance Intermediaries Qualifying Examination or HKSI Licensing Examinations is an advantage.
• Solid knowledge of securities products, procedures and regulatory requirements.
• Familiar with SFC, HKEX and other regulatory guidelines.
• Proven experience in reviewing account opening docs and performing customer due diligence.
• Knowledge of VBA, Power BI, automation tools or related methodologies is an advantage.
• HKIB qualification will be an advantage.

Responsibilities

• Ensure account administration processes comply with internal policies and regulatory requirements.
• Handle customer enquiries, complaints and service requests professionally and promptly.
• Review account documentation and perform due diligence checks for completeness and compliance.
• Monitor workflows and identify opportunities to streamline processes and enhance productivity.
• Collaborate with Compliance, Operations, Risk Management and Technology teams to enable smooth service delivery.
• Support and implement process improvement and digital transformation initiatives.
• Participate in ad hoc projects and assignments as directed by management.

Skills

Customer service

Operations

Administration

Due diligence

Regulatory knowledge

Process improvement

Education

Bachelor's degree in Finance/Business or related

HKIB qualification (advantage)

Tools

VBA

Power BI

Automation tools

Job description

• Ensure all account administration processes are conducted accurately, efficiently and in compliance with internal policies and regulatory requirements.
• Handle customer enquiries, complaints and service requests professionally and promptly.
• Review account documentation and perform due diligence checks to ensure completeness and compliance.
• Monitor operational workflows and identify opportunities to streamline processes and enhance productivity.
• Collaborate closely with internal stakeholders including Compliance, Operations, Risk Management and Technology teams to facilitate smooth service delivery.
• Support and implement process improvement initiatives and digital transformation projects.
• Participate in ad hoc projects and assignments as delegated by management.

Requirements

• Degree holder in Business Administration, Finance, Economics, Accounting or related disciplines.
• Preferably over 8 years experience in securities industry with a specific focus on operation and client onboarding
• At least 3 years at supervisory level in Customer Service/ Operations/ Administration within a financial institution
• Pass in the Insurance Intermediaries Qualifying Examination or Hong Kong Securities Institute Licencing Examinations is an advantage
• Solid knowledge of securities products, operational procedures and regulatory requirements.
• Familiar with SFC, HKEX and other applicable regulatory guidelines.
• Proven experience in reviewing account opening documentation and performing customer due diligence.
• Knowledge of VBA, Power BI, automation tools or process improvement methodologies will be an advantage
• HKIB related qualification will be an advantage.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.