AVP - Client Onboarding & Account Services, Operations

KGI Bank Company Limited; Hong Kong; On-site; HKD 700,000 - 1,200,000; Full time

Benefits offered by this job

Fringe benefits

Remuneration package

Job summary

AVP - Client Onboarding & Account Services, Operations will lead the Account Opening and Client Onboarding team to ensure efficient onboarding, maintenance, reviews, and regulatory obligations for Private and Corporate Banking clients.

The role requires oversight of KYC/CDD, customer risk assessments, and onboarding processes in line with HK regulatory standards, with strong collaboration across Compliance, Legal, and Relationship Management to improve client experience.

Qualifications

• Bachelor's degree or equivalent in Finance, Business Administration, Banking or related discipline.
• Minimum 8–10 years of banking experience, with exposure to account opening, onboarding, KYC/CDD, AML compliance.
• Strong knowledge of HKMA, AML/CFT, FATCA, CRS, DPS and related regulatory requirements.
• Proficient in MS Word, Excel and PowerPoint; good command of English and Chinese (Mandarin is an advantage).

Responsibilities

• Lead and manage the Account Opening and Client Onboarding team for onboarding, maintenance, account reviews and regulatory obligations.
• Oversee review/approval of onboarding docs, KYC/CDD, customer risk assessments and onboarding processes per policies.
• Provide guidance on complex account structures including corporate, trust, intermediary, and high-net-worth accounts.
• Collaborate with Relationship Managers, Compliance, Legal, and other stakeholders to resolve documentation issues and enhance client experience.
• Monitor operational risk, establish controls, and ensure AML/CFT/regulatory compliance.
• Lead process improvements, system enhancements, UAT, and strategic projects for efficiency and quality.
• Manage team performance, staffing, resource planning, and succession for growth.
• Prepare management reports, KPIs, regulatory submissions (CRS, FATCA, DPS) as required.
• Perform ad hoc assignments and projects from senior management.

Skills

Analytical skills

Communication skills

Interpersonal skills

Decision making

Education

Bachelor’s degree in Finance/Business/Banking

Tools

MS Word

MS Excel

MS PowerPoint

Job description

AVP - Client Onboarding & Account Services, Operations

Lead and manage the Account Opening and Client Onboarding team, ensuring efficient and high-quality delivery of account onboarding, maintenance, account reviews and FATCA/CRS obligations etc. for Private Banking and Corporate Banking clients

Oversee the review and approval of account opening documentation, KYC/CDD requirements, customer risk assessments, and onboarding processes in accordance with regulatory requirements and internal policies

Provide guidance and oversight on complex account structures, including corporate, trust, intermediary, and high-net-worth client accounts

Partner with Relationship Managers, Compliance, Legal, and other stakeholders to facilitate client onboarding, resolve documentation issues, and enhance client experience

Monitor operational risks, establish effective controls, and ensure compliance with AML/CFT and regulatory standards

Lead process improvement initiatives, system enhancements, UAT activities, and strategic projects to improve operational efficiency and service quality

Manage team performance, staff development, resource planning, and succession planning to support business growth

Prepare management reports, KPIs, operational metrics, and regulatory submissions (e.g. CRS, FATCA, DPS etc.) as required

Perform ad hoc assignments and projects delegated by senior management

Requirements

• Bachelor’s degree or equivalent qualification in Finance, Business Administration, Banking, or a related discipline.
• Minimum 8-10 years of banking experience, with substantial exposure to account opening, client onboarding, KYC/CDD, and AML compliance.
• Solid understanding of HKMA, AML/CFT, FATCA, CRS, DPS and related regulatory requirements.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong analytical, problem-solving, and decision-making capabilities
• Excellent communication and interpersonal skills, with the ability to work effectively across business and control functions
• Good command of spoken and written English and Chinese; Mandarin proficiency is an advantage
• Candidates with less experience may be considered for the Manager position

We offer attractive remuneration package and comprehensive fringe benefits.

This is an in-scope position under the Mandatory Reference Checking (MRC) Scheme. For details, please refer to the corresponding website: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Please note that if you fail to provide the required information, the Bank will be unable to process your employment application.

All information received will be kept in strict confidence and will be treated only for employment-related purposes

Manager, Legal and Compliance Department

Central and Western District, HK